Heathfielde Medical Centre, London: patient reviews and CQC rating
Heathfielde Medical Centre is a GP practice in London with 7,920 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 2.1 full-time-equivalent qualified GPs, or 3,689 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathfielde Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 24%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 606th of the 648 practices in London with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (52%). 115 patients answered the survey (response rate 24%).
| Survey question | Heathfielde Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 60% | 75% | 77% |
| Easy to contact by phone | 36% | 62% | 57% |
| Easy to contact via the website | 24% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 47% | 73% | 73% |
| Wait for appointment about right | 50% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathfielde Medical Centre is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,920 patients were registered at Heathfielde Medical Centre in September 2026, down 6.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,689 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,276 appointments a month, or 414 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 75% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heathfielde Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 414 | 469 | 510 |
| Face to face | 27% | 60% | 63% |
| Same day as booked | 75% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), COPD (0.5% against 1.9%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.4 years for women and 84.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Heathfielde Medical Centre, 8 Lyttelton Road, Hampstead, London, N2 0EQ. Phone: 020 8458 9262.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodlands Medical Practice | 1.1 km | 69% |
| East Finchley Medical Centre | 1.2 km | 55% |
| PHGH Doctors | 1.3 km | 80% |
| Temple Fortune Health Centre | 1.3 km | 69% |
| Rosemary Surgery | 1.3 km | 69% |
- Cricklewood General Practice (84% overall experience good)
- Hodford Road Surgery (83% overall experience good)
- JS Adler & F Rosenberg- The Surgery (92% overall experience good)
- PHGH Doctors (80% overall experience good)
- Supreme Medical Centre (72% overall experience good)
- Temple Fortune Health Centre (69% overall experience good)
- The Mountfield Surgery (77% overall experience good)
- The Practice @ 188 (78% overall experience good)
How do patients rate Heathfielde Medical Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Heathfielde Medical Centre as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Heathfielde Medical Centre?
7,920 patients were registered in September 2026, down 6.1% on a year earlier.
What is Heathfielde Medical Centre's CQC rating?
Good overall, published in February 2019.
How many GPs does Heathfielde Medical Centre have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,689 patients per GP against 2,171 across England.
Are appointments at Heathfielde Medical Centre face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathfielde Medical Centre's phone number?
020 8458 9262.