PHGH Doctors, London: patient reviews and CQC rating
PHGH Doctors is a GP practice in London with 12,662 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 3.5 full-time-equivalent qualified GPs, or 3,619 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about PHGH Doctors
Its best result against England is the share who described their last contact with the practice as good: 77%, against 73% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. With 103 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 292nd of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 103 patients answered the survey (response rate 23%).
| Survey question | PHGH Doctors | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for PHGH Doctors is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,662 patients were registered at PHGH Doctors in September 2026, down 2.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 3,619 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 4,539 appointments a month, or 358 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 70% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | PHGH Doctors | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 358 | 469 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), cancer (5.0% against 3.8%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for COPD (0.5% against 1.9%), epilepsy (0.3% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.2 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Palliative care | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.3% | 74.9% |
PHGH Doctors, Temple Fortune Health Centre, London, NW11 7TE. Phone: 020 8209 2400. Website: www.phgh.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Temple Fortune Health Centre | 0.0 km | 69% |
| JS Adler & F Rosenberg- The Surgery | 0.7 km | 92% |
| The Practice @ 188 | 0.7 km | 78% |
| Ravenscroft Medical Centre | 0.7 km | 89% |
| Heathfielde Medical Centre | 1.3 km | 60% |
- Cricklewood General Practice (84% overall experience good)
- Heathfielde Medical Centre (60% overall experience good)
- Hodford Road Surgery (83% overall experience good)
- JS Adler & F Rosenberg- The Surgery (92% overall experience good)
- Supreme Medical Centre (72% overall experience good)
- Temple Fortune Health Centre (69% overall experience good)
- The Mountfield Surgery (77% overall experience good)
- The Practice @ 188 (78% overall experience good)
How do patients rate PHGH Doctors?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of PHGH Doctors as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at PHGH Doctors?
12,662 patients were registered in September 2026, down 2.1% on a year earlier.
What is PHGH Doctors's CQC rating?
Good overall, published in January 2020.
How many GPs does PHGH Doctors have?
3.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,619 patients per GP against 2,171 across England.
Are appointments at PHGH Doctors face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is PHGH Doctors's phone number?
020 8209 2400.