Plumbridge Medical Centre, London: patient reviews and CQC rating
Plumbridge Medical Centre is a GP practice in London with 3,608 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2020. It has 1.8 full-time-equivalent qualified GPs, or 2,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plumbridge Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 114th of the 648 practices in London with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 90 patients answered the survey (response rate 11%).
| Survey question | Plumbridge Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 87% | 57% | 57% |
| Easy to contact via the website | 79% | 58% | 58% |
| Easy to contact via the NHS App | 73% | 55% | 54% |
| Reception team helpful | 96% | 85% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
CQC's overall rating for Plumbridge Medical Centre is Requires Improvement, published in February 2020. 3 key questions are rated differently: Safe Good, Well-led Good and Responsive Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Good |
| Effective | Requires Improvement |
3,608 patients were registered at Plumbridge Medical Centre in September 2026, up 2.2% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,035 patients per GP, close to the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 1,721 appointments a month, or 477 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Plumbridge Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 399 | 510 |
| Face to face | 40% | 54% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.2% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.4% against 2.2%) and chronic kidney disease (1.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Plumbridge Medical Centre, 32-33 Plumbridge Street, Greenwich, London, SE10 8PA. Phone: 020 8692 7591. Website: www.plumbridgemedicalcentre.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Street Medical Centre | 0.3 km | 82% |
| Burney Street PMS | 0.7 km | 81% |
| St John's Medical Centre | 0.9 km | 66% |
| Dr MOG Sarder's Practice | 0.9 km | 82% |
| Deptford Surgery | 1.0 km | 74% |
- Blackheath PMS (74% overall experience good)
- Burney Street PMS (81% overall experience good)
- Greenwich Peninsula Practice (52% overall experience good)
How do patients rate Plumbridge Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Plumbridge Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Plumbridge Medical Centre?
3,608 patients were registered in September 2026, up 2.2% on a year earlier.
What is Plumbridge Medical Centre's CQC rating?
Requires Improvement overall, published in February 2020.
How many GPs does Plumbridge Medical Centre have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,035 patients per GP against 2,171 across England.
Are appointments at Plumbridge Medical Centre face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plumbridge Medical Centre's phone number?
020 8692 7591.