Burney Street PMS, London: patient reviews and CQC rating
Burney Street PMS is a GP practice in London with 14,651 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 8.8 full-time-equivalent qualified GPs, or 1,657 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burney Street PMS
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 257th of the 648 practices in London with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (65%). 111 patients answered the survey (response rate 17%).
| Survey question | Burney Street PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 53% | 57% | 57% |
| Easy to contact via the website | 75% | 58% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Burney Street PMS is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,651 patients were registered at Burney Street PMS in September 2026, down 5.7% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 1,657 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 8.5 |
| August 2024 | 8.9 | 11.1 |
| August 2025 | 8.8 | 10.8 |
| August 2026 | 8.8 | 10.5 |
From June 2026 to August 2026 the practice recorded 6,882 appointments a month, or 470 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 56% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Burney Street PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 470 | 399 | 510 |
| Face to face | 35% | 54% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.1% against 0.6%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 7.2% | 15.2% |
| Diabetes | 17+ yrs | 3.7% | 7.9% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Burney Street PMS, Burney Street Practice,, 48 Burney Street, Greenwich,, London, SE10 8EX. Phone: 020 8858 0631. Website: www.burneystreetpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Street Medical Centre | 0.4 km | 82% |
| Plumbridge Medical Centre | 0.7 km | 87% |
| Blackheath PMS | 1.1 km | 74% |
| Dr MOG Sarder's Practice | 1.3 km | 82% |
| Deptford Surgery | 1.4 km | 74% |
- Blackheath PMS (74% overall experience good)
- Greenwich Peninsula Practice (52% overall experience good)
- Plumbridge Medical Centre (87% overall experience good)
How do patients rate Burney Street PMS?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Burney Street PMS as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Burney Street PMS?
14,651 patients were registered in September 2026, down 5.7% on a year earlier.
What is Burney Street PMS's CQC rating?
Good overall, published in February 2018.
How many GPs does Burney Street PMS have?
8.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,657 patients per GP against 2,171 across England.
Are appointments at Burney Street PMS face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burney Street PMS's phone number?
020 8858 0631.