Keats Group Practice, London: patient reviews and CQC rating
Keats Group Practice is a GP practice in London with 12,804 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 8.5 full-time-equivalent qualified GPs, or 1,502 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Keats Group Practice
Its best result against England is the share who described their last contact with the practice as good: 91%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 77th of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (75%). 123 patients answered the survey (response rate 24%).
| Survey question | Keats Group Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 81% | 68% | 69% |
| Listened to well | 97% | 86% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Keats Group Practice is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,804 patients were registered at Keats Group Practice in September 2026, down 4.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,502 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 10.9 |
| August 2024 | 7.9 | 10.9 |
| August 2025 | 8.5 | 12.9 |
| August 2026 | 8.5 | 12.4 |
From June 2026 to August 2026 the practice recorded 5,418 appointments a month, or 423 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 58% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Keats Group Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 469 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), COPD (0.6% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.1 years for women and 84.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.2% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Cancer | All ages | 3.8% | 3.8% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.5% | 74.9% |
93% of the practice's patients live in the NW3 postcode district. 96% live in Camden, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NW3 | 12,150 | 93% |
Keats Group Practice, The Keats Group Practice, 1b Downshire Hill, London, NW3 1NR. Phone: 020 3435 4672. Website: www.keatsgrouppractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Park End Surgery | 0.4 km | 86% |
| Hampstead Group Practice | 0.6 km | 85% |
| Gray’s Inn Medical Group Hampstead | 0.9 km | 86% |
| Swiss Cottage Surgery | 1.4 km | 88% |
| The Queens Crescent Surgery | 1.5 km | 80% |
- Adelaide Medical Centre (94% overall experience good)
- Brookfield Park Surgery (87% overall experience good)
- Hampstead Group Practice (85% overall experience good)
- The Park End Surgery (86% overall experience good)
How do patients rate Keats Group Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Keats Group Practice as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Keats Group Practice?
12,804 patients were registered in September 2026, down 4.5% on a year earlier.
What is Keats Group Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does Keats Group Practice have?
8.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,502 patients per GP against 2,171 across England.
Are appointments at Keats Group Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Keats Group Practice's phone number?
020 3435 4672.