Hampstead Group Practice, London: patient reviews and CQC rating
Hampstead Group Practice is a GP practice in London with 17,260 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 12.6 full-time-equivalent qualified GPs, or 1,368 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hampstead Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 160th of the 648 practices in London with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (85%). 112 patients answered the survey (response rate 18%).
| Survey question | Hampstead Group Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Hampstead Group Practice is Good, published in November 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,260 patients were registered at Hampstead Group Practice in September 2026, down 3.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 12.6 full-time-equivalent qualified GPs, there are 1,368 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.9 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.3 | 15.7 |
| August 2024 | 11.3 | 18.3 |
| August 2025 | 13.7 | 20.2 |
| August 2026 | 12.6 | 20.9 |
From June 2026 to August 2026 the practice recorded 8,296 appointments a month, or 481 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hampstead Group Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 481 | 469 | 510 |
| Face to face | 40% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and dementia (1.1% against 0.8%). It has a lower share for diabetes (4.8% against 7.9%), a learning disability (0.4% against 0.6%) and coronary heart disease (1.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.6% | 74.9% |
Hampstead Group Practice, 75 Fleet Road, London, NW3 2QU. Phone: 020 7435 4000. Website: www.hampsteadgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Park End Surgery | 0.4 km | 86% |
| Keats Group Practice | 0.6 km | 88% |
| The Queens Crescent Surgery | 0.9 km | 80% |
| Gray’s Inn Medical Group Hampstead | 1.0 km | 86% |
| Adelaide Medical Centre | 1.1 km | 94% |
- Adelaide Medical Centre (94% overall experience good)
- Brookfield Park Surgery (87% overall experience good)
- Keats Group Practice (88% overall experience good)
- The Park End Surgery (86% overall experience good)
How do patients rate Hampstead Group Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Hampstead Group Practice as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Hampstead Group Practice?
17,260 patients were registered in September 2026, down 3.4% on a year earlier.
What is Hampstead Group Practice's CQC rating?
Good overall, published in November 2021.
How many GPs does Hampstead Group Practice have?
12.6 full-time-equivalent qualified GPs (24 qualified GPs by headcount), which is 1,368 patients per GP against 2,171 across England.
Are appointments at Hampstead Group Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hampstead Group Practice's phone number?
020 7435 4000.