The Park End Surgery, London: patient reviews and CQC rating
The Park End Surgery is a GP practice in London with 7,232 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.4 full-time-equivalent qualified GPs, or 1,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Park End Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 144th of the 648 practices in London with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (90%). 115 patients answered the survey (response rate 27%).
| Survey question | The Park End Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 78% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for The Park End Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,232 patients were registered at The Park End Surgery in September 2026, down 8.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,649 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 7.8 |
| August 2024 | 3.7 | 9.7 |
| August 2025 | 3.7 | 7.8 |
| August 2026 | 4.4 | 9.9 |
From June 2026 to August 2026 the practice recorded 3,492 appointments a month, or 483 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 58% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Park End Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 483 | 469 | 510 |
| Face to face | 37% | 60% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for a learning disability (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and diabetes (3.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 83.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.7% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Cancer | All ages | 4.5% | 3.8% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Diabetes | 17+ yrs | 3.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
The Park End Surgery, 3 Park End, off South Hill Park, London, NW3 2SE. Phone: 020 7435 7282. Website: www.parkendsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Keats Group Practice | 0.4 km | 88% |
| Hampstead Group Practice | 0.4 km | 85% |
| Gray’s Inn Medical Group Hampstead | 1.1 km | 86% |
| The Queens Crescent Surgery | 1.2 km | 80% |
| Adelaide Medical Centre | 1.4 km | 94% |
- Adelaide Medical Centre (94% overall experience good)
- Brookfield Park Surgery (87% overall experience good)
- Hampstead Group Practice (85% overall experience good)
- Keats Group Practice (88% overall experience good)
How do patients rate The Park End Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Park End Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at The Park End Surgery?
7,232 patients were registered in September 2026, down 8.6% on a year earlier.
What is The Park End Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does The Park End Surgery have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,649 patients per GP against 2,171 across England.
Are appointments at The Park End Surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Park End Surgery's phone number?
020 7435 7282.