Essex House Surgery - Flood, London: patient reviews and CQC rating
Essex House Surgery - Flood is a GP practice in London with 13,716 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 8.3 full-time-equivalent qualified GPs, or 1,655 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Essex House Surgery - Flood
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 409th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (90%). 142 patients answered the survey (response rate 26%).
| Survey question | Essex House Surgery - Flood | South West London | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 73% | 64% | 57% |
| Easy to contact via the website | 52% | 64% | 58% |
| Easy to contact via the NHS App | 33% | 57% | 54% |
| Reception team helpful | 78% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 51% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Essex House Surgery - Flood is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,716 patients were registered at Essex House Surgery - Flood in September 2026, up 0.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,655 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 7.6 |
| August 2024 | 7.3 | 8.4 |
| August 2025 | 6.9 | 6.9 |
| August 2026 | 8.3 | 10.4 |
From June 2026 to August 2026 the practice recorded 4,420 appointments a month, or 322 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
100% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Essex House Surgery - Flood | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 322 | 434 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.2% against 0.6%) and diabetes (2.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.0% | 14.3% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Diabetes | 17+ yrs | 2.9% | 7.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
Essex House Surgery - Flood, Station Road, London, SW13 0LW. Phone: 020 8876 1033. Website: www.essexhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glebe Road Surgery - Botting | 0.4 km | 76% |
| Grove Park Surgery | 1.6 km | 64% |
| Dr Jezierski & Partners | 1.6 km | 95% |
| Dr Johnson & Partners | 1.6 km | 83% |
| Chartfield Surgery | 2.2 km | 85% |
- Dr Jezierski & Partners (95% overall experience good)
- Dr Johnson & Partners (83% overall experience good)
- Glebe Road Surgery - Botting (76% overall experience good)
How do patients rate Essex House Surgery - Flood?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Essex House Surgery - Flood as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Essex House Surgery - Flood?
13,716 patients were registered in September 2026, up 0.6% on a year earlier.
What is Essex House Surgery - Flood's CQC rating?
Good overall, published in December 2017.
How many GPs does Essex House Surgery - Flood have?
8.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,655 patients per GP against 2,171 across England.
Are appointments at Essex House Surgery - Flood face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Essex House Surgery - Flood's phone number?
020 8876 1033.