City Square Medical Group, London: patient reviews and CQC rating
City Square Medical Group is a GP practice in London with 10,733 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Inadequate overall, in a report published in February 2024. It has 2.5 full-time-equivalent qualified GPs, or 4,375 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Square Medical Group
Its result closest to England is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 34%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 617th of the 648 practices in London with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (59%). 89 patients answered the survey (response rate 11%).
| Survey question | City Square Medical Group | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 34% | 55% | 57% |
| Easy to contact via the website | 52% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 66% | 79% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 34% | 62% | 69% |
| Listened to well | 66% | 83% | 87% |
| Treated with care and concern | 70% | 82% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 78% | 87% | 90% |
In the Friends and Family Test for July 2026, 89% of 62 responses rated the practice good or very good (England: 92%).
CQC's overall rating for City Square Medical Group is Inadequate, published in February 2024. 2 key questions are rated differently: Caring Requires Improvement and Responsive Requires Improvement. Its previous overall rating was Good (July 2017).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Inadequate |
10,733 patients were registered at City Square Medical Group in September 2026, down 6.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 4,375 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 4,012 appointments a month, or 374 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | City Square Medical Group | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 456 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 33% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%) and diabetes (11.9% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 38.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| High blood pressure | All ages | 11.0% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
City Square Medical Group, 14 Deancross Street, London, E1 2QA. Phone: 020 7488 4240. Website: www.citysquaremedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jubilee Street Practice | 0.3 km | 71% |
| Albion Health Centre | 0.7 km | 60% |
| The Wapping Group Practice | 0.9 km | 69% |
| Goodmans Field Medical Practice | 0.9 km | 59% |
| The Spitalfields Practice | 1.1 km | 53% |
- Dr Sarit Patel (91% overall experience good)
- Goodmans Field Medical Practice (59% overall experience good)
- Harford Health Centre (60% overall experience good)
- Jubilee Street Practice (71% overall experience good)
- The Wapping Group Practice (69% overall experience good)
How do patients rate City Square Medical Group?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of City Square Medical Group as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at City Square Medical Group?
10,733 patients were registered in September 2026, down 6.0% on a year earlier.
What is City Square Medical Group's CQC rating?
Inadequate overall, published in February 2024.
How many GPs does City Square Medical Group have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,375 patients per GP against 2,171 across England.
Are appointments at City Square Medical Group face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Square Medical Group's phone number?
020 7488 4240.