Jubilee Street Practice, London: patient reviews and CQC rating
Jubilee Street Practice is a GP practice in London with 16,266 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2016. It has 11.3 full-time-equivalent qualified GPs, or 1,442 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Street Practice
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 491st of the 648 practices in London with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (72%). 89 patients answered the survey (response rate 11%).
| Survey question | Jubilee Street Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 61% | 53% | 58% |
| Easy to contact via the NHS App | 51% | 50% | 54% |
| Reception team helpful | 81% | 79% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 52% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 81% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 82% of 225 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Street Practice is Outstanding, published in December 2016. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
16,266 patients were registered at Jubilee Street Practice in September 2026, almost the same as a year earlier.
8% of its patients are aged 65 or over, against 19% across England. With 11.3 full-time-equivalent qualified GPs, there are 1,442 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 5.4 nurses and 8.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 9.5 |
| August 2024 | 8.4 | 9.9 |
| August 2025 | 9.1 | 10.8 |
| August 2026 | 11.3 | 13.8 |
From June 2026 to August 2026 the practice recorded 9,821 appointments a month, or 604 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Jubilee Street Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 604 | 456 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.9% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.5% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| High blood pressure | All ages | 9.3% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Jubilee Street Practice, 368-374 Commercial Road, London, E1 0LS. Phone: 020 7780 8000. Website: www.jubileestreetpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| City Square Medical Group | 0.3 km | 59% |
| Albion Health Centre | 0.9 km | 60% |
| Harford Health Centre | 1.0 km | 60% |
| The Wapping Group Practice | 1.0 km | 69% |
| Goodmans Field Medical Practice | 1.2 km | 59% |
- City Square Medical Group (59% overall experience good)
- Dr Sarit Patel (91% overall experience good)
- Goodmans Field Medical Practice (59% overall experience good)
- Harford Health Centre (60% overall experience good)
- The Wapping Group Practice (69% overall experience good)
How do patients rate Jubilee Street Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Jubilee Street Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Jubilee Street Practice?
16,266 patients were registered in September 2026, up 0.1% on a year earlier.
What is Jubilee Street Practice's CQC rating?
Outstanding overall, published in December 2016.
How many GPs does Jubilee Street Practice have?
11.3 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,442 patients per GP against 2,171 across England.
Are appointments at Jubilee Street Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Street Practice's phone number?
020 7780 8000.