Highfields Medical Centre, Leicester: patient reviews and CQC rating
Highfields Medical Centre is a GP practice in Leicester with 18,584 registered patients (September 2026). In the 2026 GP Patient Survey, 41% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). It has 6.6 full-time-equivalent qualified GPs, or 2,820 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highfields Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 80%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 19%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 79th of the 79 practices in Leicester with 50 or more responses. 19% found it easy to get through by phone (England: 57%). The overall experience result is 19 points lower than in 2025 (60%). 106 patients answered the survey (response rate 17%).
| Survey question | Highfields Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 41% | 71% | 77% |
| Easy to contact by phone | 19% | 55% | 57% |
| Easy to contact via the website | 32% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 61% | 79% | 85% |
| Last contact good | 36% | 67% | 73% |
| Wait for appointment about right | 32% | 62% | 69% |
| Listened to well | 72% | 83% | 87% |
| Treated with care and concern | 69% | 82% | 86% |
| Confidence and trust in the clinician | 80% | 91% | 93% |
| Needs met | 73% | 87% | 90% |
18,584 patients were registered at Highfields Medical Centre in September 2026, down 6.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,820 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 4.4 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 8.7 |
| August 2024 | 8.7 | 8.7 |
| August 2025 | 6.6 | 6.6 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 12,836 appointments a month, or 691 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Highfields Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 691 | 456 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 32% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%), serious mental illness (1.3% against 1.0%) and a learning disability (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.0% | 1.9% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Highfields Medical Centre, Merlyn Vaz Health & Social Care Centre (section B), 1 Spinney Hill Road, Leicester, LE5 3GH. Phone: 0116 261 6234. Website: www.thehighfieldsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Teotia and partners | 0.6 km | 66% |
| Dr Khalid Patel | 0.8 km | 59% |
| Valence Medical Centre | 1.0 km | 66% |
| Becontree Medical Centre | 1.2 km | 80% |
| Longbridge Practice | 1.2 km | 72% |
- Becontree Medical Centre (80% overall experience good)
- Marks Gate Health Centre (87% overall experience good)
How do patients rate Highfields Medical Centre?
In the 2026 GP Patient Survey, 41% of patients described their overall experience of Highfields Medical Centre as good, below the England figure of 77%. 19% found it easy to get through by phone.
How many patients are registered at Highfields Medical Centre?
18,584 patients were registered in September 2026, down 6.7% on a year earlier.
How many GPs does Highfields Medical Centre have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,820 patients per GP against 2,171 across England.
Are appointments at Highfields Medical Centre face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highfields Medical Centre's phone number?
0116 261 6234.