Willerby and Swanland Surgery, Hull: patient reviews and CQC rating
Willerby and Swanland Surgery is a GP practice in Hull with 11,525 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.3 full-time-equivalent qualified GPs, or 2,156 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willerby and Swanland Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 26 practices in Hull with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (94%). 113 patients answered the survey (response rate 37%).
| Survey question | Willerby and Swanland Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 62% | 59% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 77% | 59% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 568 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willerby and Swanland Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,525 patients were registered at Willerby and Swanland Surgery in September 2026, up 4.0% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,156 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 3.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 6.7 |
| August 2024 | 4.8 | 8.9 |
| August 2025 | 3.7 | 5.7 |
| August 2026 | 5.3 | 8.3 |
From June 2026 to August 2026 the practice recorded 3,938 appointments a month, or 342 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 51% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Willerby and Swanland Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 342 | 559 | 510 |
| Face to face | 76% | 64% | 63% |
| Same day as booked | 51% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), cancer (5.8% against 3.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), serious mental illness (0.6% against 1.0%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 5.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 88.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.7% | 74.9% |
Willerby and Swanland Surgery, Lowfield Road, Anlaby, Hull, HU10 7JR. Phone: 01482 652652. Website: www.willerbysurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Anlaby Surgery | 0.9 km | 90% |
| Park View Surgery | 1.2 km | 75% |
| The Oaks Medical Centre | 2.7 km | 75% |
| Hastings Medical Centre | 2.9 km | 86% |
| Kingston Health (Hull) | 3.2 km | 78% |
- Anlaby Surgery (90% overall experience good)
- Dr Robert Mitchell (98% overall experience good)
- Market Weighton (56% overall experience good)
- Park View Surgery (75% overall experience good)
How do patients rate Willerby and Swanland Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Willerby and Swanland Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Willerby and Swanland Surgery?
11,525 patients were registered in September 2026, up 4.0% on a year earlier.
What is Willerby and Swanland Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Willerby and Swanland Surgery have?
5.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,156 patients per GP against 2,171 across England.
Are appointments at Willerby and Swanland Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willerby and Swanland Surgery's phone number?
01482 652652.