Hastings Medical Centre, Hull: patient reviews and CQC rating
Hastings Medical Centre is a GP practice in Hull with 4,093 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 2.1 full-time-equivalent qualified GPs, or 1,906 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hastings Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 26 practices in Hull with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (80%). 140 patients answered the survey (response rate 36%).
| Survey question | Hastings Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 85% | 59% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 59% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 90% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hastings Medical Centre is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,093 patients were registered at Hastings Medical Centre in September 2026, up 6.2% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,906 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,019 appointments a month, or 493 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 69% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hastings Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 559 | 510 |
| Face to face | 47% | 64% | 63% |
| Same day as booked | 69% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.4% against 1.9%), coronary heart disease (5.9% against 3.0%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.4% | 15.2% |
| Depression | 18+ yrs | 19.0% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Coronary heart disease | All ages | 5.9% | 3.0% |
| Cancer | All ages | 5.0% | 3.8% |
| COPD | All ages | 4.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Hastings Medical Centre, 919 Spring Bank West, Hull, HU5 5BE. Phone: 01482 351219.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingston Health (Hull) | 1.0 km | 78% |
| The Avenues Medical Centre | 1.4 km | 59% |
| The Oaks Medical Centre | 2.0 km | 75% |
| Wolseley Medical Centre | 2.6 km | 73% |
| Elliott Chappell Health Centre | 2.6 km | 69% |
- Elliott Chappell Health Centre (69% overall experience good)
- The Oaks Medical Centre (75% overall experience good)
- The Wilberforce Surgery (75% overall experience good)
- Wolseley Medical Centre (73% overall experience good)
How do patients rate Hastings Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Hastings Medical Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Hastings Medical Centre?
4,093 patients were registered in September 2026, up 6.2% on a year earlier.
What is Hastings Medical Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does Hastings Medical Centre have?
2.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,906 patients per GP against 2,171 across England.
Are appointments at Hastings Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hastings Medical Centre's phone number?
01482 351219.