The Wilberforce Surgery, Hull: patient reviews and CQC rating
The Wilberforce Surgery is a GP practice in Hull with 5,869 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 0.9 full-time-equivalent qualified GPs, or 6,288 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wilberforce Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 15th of the 26 practices in Hull with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (75%). 125 patients answered the survey (response rate 17%).
| Survey question | The Wilberforce Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 59% | 59% | 57% |
| Easy to contact via the website | 38% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 59% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for The Wilberforce Surgery is Good, published in August 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,869 patients were registered at The Wilberforce Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 6,288 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,681 appointments a month, or 286 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Wilberforce Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 286 | 559 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 52% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%) and COPD (2.8% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.2% against 0.8%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 44.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.1 years for women and 73.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| COPD | All ages | 2.8% | 1.9% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
23% of the practice's patients live in the HU3 postcode district, followed by HU2 (19%), HU1 (18%) and HU5 (11%). 97% live in Kingston upon Hull, City of, the council area the practice is in.
The Wilberforce Surgery, 6-10 Story Street, Hull, HU1 3SA. Phone: 01482 344265. Website: www.thewilberforcesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Park Practice | 0.0 km | 61% |
| City Health Care Partnership CIC - Wilberforce House | 0.0 km | 56% |
| Wolseley Medical Centre | 0.9 km | 73% |
| Clifton House Medical Centre | 1.6 km | 87% |
| Elliott Chappell Health Centre | 1.8 km | 69% |
- Elliott Chappell Health Centre (69% overall experience good)
- Hastings Medical Centre (86% overall experience good)
- The Oaks Medical Centre (75% overall experience good)
- Wolseley Medical Centre (73% overall experience good)
How do patients rate The Wilberforce Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Wilberforce Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at The Wilberforce Surgery?
5,869 patients were registered in September 2026, up 1.9% on a year earlier.
What is The Wilberforce Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does The Wilberforce Surgery have?
0.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,288 patients per GP against 2,171 across England.
Are appointments at The Wilberforce Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wilberforce Surgery's phone number?
01482 344265.