Elliott Chappell Health Centre, Hull: patient reviews and CQC rating
Elliott Chappell Health Centre is a GP practice in Hull with 7,680 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 2.3 full-time-equivalent qualified GPs, or 3,406 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elliott Chappell Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 20th of the 26 practices in Hull with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (80%). 97 patients answered the survey (response rate 18%).
| Survey question | Elliott Chappell Health Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 69% | 79% | 77% |
| Easy to contact by phone | 58% | 59% | 57% |
| Easy to contact via the website | 53% | 62% | 58% |
| Easy to contact via the NHS App | 29% | 59% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elliott Chappell Health Centre is Good, published in January 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,680 patients were registered at Elliott Chappell Health Centre in September 2026, down 2.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,406 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 7.5 |
| August 2024 | 2.3 | 6.3 |
| August 2025 | 2.9 | 7.8 |
| August 2026 | 2.3 | 6.5 |
From June 2026 to August 2026 the practice recorded 2,878 appointments a month, or 375 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Elliott Chappell Health Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 375 | 559 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.8% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and coronary heart disease (3.9% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%) and asthma (5.2% against 6.6%). The practice's patients live in areas with an average deprivation score of 43.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.0 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.1% | 74.9% |
Elliott Chappell Health Centre, Hessle Road, Hull, HU3 4BB. Phone: 01482 336810. Website: www.standrewssurgery-hull.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wolseley Medical Centre | 1.3 km | 73% |
| Kingston Health (Hull) | 1.7 km | 78% |
| The Wilberforce Surgery | 1.8 km | 75% |
| East Park Practice | 1.8 km | 61% |
| City Health Care Partnership CIC - Wilberforce House | 1.8 km | 56% |
- Hastings Medical Centre (86% overall experience good)
- The Oaks Medical Centre (75% overall experience good)
- The Wilberforce Surgery (75% overall experience good)
- Wolseley Medical Centre (73% overall experience good)
How do patients rate Elliott Chappell Health Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Elliott Chappell Health Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Elliott Chappell Health Centre?
7,680 patients were registered in September 2026, down 2.8% on a year earlier.
What is Elliott Chappell Health Centre's CQC rating?
Good overall, published in January 2018.
How many GPs does Elliott Chappell Health Centre have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,406 patients per GP against 2,171 across England.
Are appointments at Elliott Chappell Health Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elliott Chappell Health Centre's phone number?
01482 336810.