The Oaks Medical Centre, Hull: patient reviews and CQC rating
The Oaks Medical Centre is a GP practice in Hull with 8,136 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 2.9 full-time-equivalent qualified GPs, or 2,805 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Oaks Medical Centre
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 26 practices in Hull with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (85%). 100 patients answered the survey (response rate 24%).
| Survey question | The Oaks Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 43% | 59% | 57% |
| Easy to contact via the website | 35% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 57% | 76% | 73% |
| Wait for appointment about right | 70% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 302 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Oaks Medical Centre is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,136 patients were registered at The Oaks Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,805 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 6.1 |
| August 2026 | 2.9 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,232 appointments a month, or 397 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 65% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Oaks Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 559 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 65% | 43% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), a learning disability (0.9% against 0.6%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), heart failure (0.7% against 1.1%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 31.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| COPD | All ages | 3.9% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
The Oaks Medical Centre, Council Avenue, Hull, HU4 6RF. Phone: 01482 354251. Website: www.theoaksmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingston Health (Hull) | 1.3 km | 78% |
| Hastings Medical Centre | 2.0 km | 86% |
| Elliott Chappell Health Centre | 2.2 km | 69% |
| Willerby and Swanland Surgery | 2.7 km | 81% |
| Park View Surgery | 2.7 km | 75% |
- Elliott Chappell Health Centre (69% overall experience good)
- Hastings Medical Centre (86% overall experience good)
- The Wilberforce Surgery (75% overall experience good)
- Wolseley Medical Centre (73% overall experience good)
How do patients rate The Oaks Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Oaks Medical Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at The Oaks Medical Centre?
8,136 patients were registered in September 2026, down 0.9% on a year earlier.
What is The Oaks Medical Centre's CQC rating?
Good overall, published in April 2016.
How many GPs does The Oaks Medical Centre have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,805 patients per GP against 2,171 across England.
Are appointments at The Oaks Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Oaks Medical Centre's phone number?
01482 354251.