City Health Care Partnership CIC - Wilberforce House, Hull: patient reviews and CQC rating
City Health Care Partnership CIC - Wilberforce House is a GP practice in Hull with 15,200 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). It has 6.9 full-time-equivalent qualified GPs, or 2,201 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Health Care Partnership CIC - Wilberforce House
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 82%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 25th of the 26 practices in Hull with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (60%). 121 patients answered the survey (response rate 14%).
| Survey question | City Health Care Partnership CIC - Wilberforce House | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 56% | 79% | 77% |
| Easy to contact by phone | 26% | 59% | 57% |
| Easy to contact via the website | 23% | 62% | 58% |
| Easy to contact via the NHS App | 32% | 59% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 44% | 76% | 73% |
| Wait for appointment about right | 44% | 71% | 69% |
| Listened to well | 72% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 94% | 93% |
| Needs met | 75% | 91% | 90% |
15,200 patients were registered at City Health Care Partnership CIC - Wilberforce House in September 2026, down 9.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,201 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 11.7 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 7.0 |
| August 2024 | 7.0 | 7.0 |
| August 2025 | 6.5 | 7.5 |
| August 2026 | 6.9 | 9.0 |
From June 2026 to August 2026 the practice recorded 7,214 appointments a month, or 475 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | City Health Care Partnership CIC - Wilberforce House | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 559 | 510 |
| Face to face | 65% | 64% | 63% |
| Same day as booked | 30% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 9% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%), COPD (2.7% against 1.9%) and palliative or supportive care needs (0.8% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (1.3% against 4.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 47.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.0 years for women and 72.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.9% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| COPD | All ages | 2.7% | 1.9% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.3% | 74.9% |
28% of the practice's patients live in the HU3 postcode district, followed by HU5 (19%), HU1 (15%) and HU2 (11%). 96% live in Kingston upon Hull, City of, the council area the practice is in.
City Health Care Partnership CIC - Wilberforce House, 3rd & 4th Floor, Wilberforce Building, 6-10 Storey Street, Hull, HU1 3SA. Phone: 01482 344880.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wilberforce Surgery | 0.0 km | 75% |
| East Park Practice | 0.0 km | 61% |
| Wolseley Medical Centre | 0.9 km | 73% |
| Clifton House Medical Centre | 1.6 km | 87% |
| Elliott Chappell Health Centre | 1.8 km | 69% |
- City Health Practice Limited - Southcoates Medical Centre (61% overall experience good)
- Sutton Manor Surgery (87% overall experience good)
- The Bridge Group Practice (82% overall experience good)
How do patients rate City Health Care Partnership CIC - Wilberforce House?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of City Health Care Partnership CIC - Wilberforce House as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at City Health Care Partnership CIC - Wilberforce House?
15,200 patients were registered in September 2026, down 9.8% on a year earlier.
How many GPs does City Health Care Partnership CIC - Wilberforce House have?
6.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,201 patients per GP against 2,171 across England.
Are appointments at City Health Care Partnership CIC - Wilberforce House face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Health Care Partnership CIC - Wilberforce House's phone number?
01482 344880.