City Health Practice Limited - Southcoates Medical Centre, Hull: patient reviews and CQC rating
City Health Practice Limited - Southcoates Medical Centre is a GP practice in Hull with 11,160 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.1 full-time-equivalent qualified GPs, or 3,545 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Health Practice Limited - Southcoates Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 89%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 18%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 23rd of the 26 practices in Hull with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (59%). 115 patients answered the survey (response rate 30%).
| Survey question | City Health Practice Limited - Southcoates Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 61% | 79% | 77% |
| Easy to contact by phone | 29% | 59% | 57% |
| Easy to contact via the website | 18% | 62% | 58% |
| Easy to contact via the NHS App | 29% | 59% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 55% | 76% | 73% |
| Wait for appointment about right | 49% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for City Health Practice Limited - Southcoates Medical Centre is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,160 patients were registered at City Health Practice Limited - Southcoates Medical Centre in September 2026, down 5.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,545 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.6 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 4,061 appointments a month, or 364 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 18% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | City Health Practice Limited - Southcoates Medical Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 559 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 18% | 43% | 45% |
| More than 28 days after booking | 18% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.6% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 36.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| COPD | All ages | 4.6% | 1.9% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
33% of the practice's patients live in the HU9 postcode district, followed by HU7 (26%), HU6 (21%) and HU8 (13%). 97% live in Kingston upon Hull, City of, the council area the practice is in.
City Health Practice Limited - Southcoates Medical Centre, 225 New Bridge Road, Hull, HU9 2LR. Phone: 01482 335563.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hull Family Practice | 0.2 km | 75% |
| Park Health Care Centre | 1.3 km | 55% |
| The Wilberforce Surgery | 2.6 km | 75% |
| East Park Practice | 2.6 km | 61% |
| City Health Care Partnership CIC - Wilberforce House | 2.6 km | 56% |
- City Health Care Partnership CIC - Wilberforce House (56% overall experience good)
- Sutton Manor Surgery (87% overall experience good)
- The Bridge Group Practice (82% overall experience good)
How do patients rate City Health Practice Limited - Southcoates Medical Centre?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of City Health Practice Limited - Southcoates Medical Centre as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at City Health Practice Limited - Southcoates Medical Centre?
11,160 patients were registered in September 2026, down 5.7% on a year earlier.
What is City Health Practice Limited - Southcoates Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does City Health Practice Limited - Southcoates Medical Centre have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,545 patients per GP against 2,171 across England.
Are appointments at City Health Practice Limited - Southcoates Medical Centre face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Health Practice Limited - Southcoates Medical Centre's phone number?
01482 335563.