Hull Family Practice, Hull: patient reviews and CQC rating
Hull Family Practice is a GP practice in Hull with 37,773 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 11.5 full-time-equivalent qualified GPs, or 3,294 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hull Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 14th of the 26 practices in Hull with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (73%). 156 patients answered the survey (response rate 24%).
| Survey question | Hull Family Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 50% | 59% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 243 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hull Family Practice is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
37,773 patients were registered at Hull Family Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 11.5 full-time-equivalent qualified GPs, there are 3,294 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 9.8 nurses and 8.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.4 | 15.5 |
| August 2024 | 10.4 | 21.1 |
| August 2025 | 12.4 | 22.2 |
| August 2026 | 11.5 | 21.5 |
From June 2026 to August 2026 the practice recorded 23,406 appointments a month, or 620 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 60% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hull Family Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 620 | 559 | 510 |
| Face to face | 57% | 64% | 63% |
| Same day as booked | 60% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), epilepsy (1.2% against 0.8%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%), osteoporosis (0.8% against 1.2%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
39% of the practice's patients live in the HU9 postcode district, followed by HU8 (29%), HU3 (10%) and HU7 (7%). 96% live in Kingston upon Hull, City of, the council area the practice is in.
Hull Family Practice, Morrill Street, Hull, HU9 2LJ. Phone: 01482 320046. Website: www.easthullfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| City Health Practice Limited - Southcoates Medical Centre | 0.2 km | 61% |
| Park Health Care Centre | 1.5 km | 55% |
| The Wilberforce Surgery | 2.4 km | 75% |
| East Park Practice | 2.4 km | 61% |
| City Health Care Partnership CIC - Wilberforce House | 2.4 km | 56% |
How do patients rate Hull Family Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Hull Family Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Hull Family Practice?
37,773 patients were registered in September 2026, down 0.8% on a year earlier.
What is Hull Family Practice's CQC rating?
Good overall, published in November 2015.
How many GPs does Hull Family Practice have?
11.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,294 patients per GP against 2,171 across England.
Are appointments at Hull Family Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hull Family Practice's phone number?
01482 320046.