WellBN, Hove: patient reviews and CQC rating
WellBN is a GP practice in Hove with 23,832 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 14.3 full-time-equivalent qualified GPs, or 1,672 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about WellBN
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 5 practices in Hove with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 100 patients answered the survey (response rate 18%).
| Survey question | WellBN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 37% | 55% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 51% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 586 responses rated the practice good or very good (England: 92%).
CQC's overall rating for WellBN is Good, published in July 2023. All 5 key questions are rated Good. Its previous overall rating was Inadequate (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,832 patients were registered at WellBN in September 2026, down 5.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 14.3 full-time-equivalent qualified GPs, there are 1,672 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 13.6 nurses and 25.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 9.3 |
| August 2024 | 7.2 | 8.0 |
| August 2025 | 9.4 | 10.3 |
| August 2026 | 14.3 | 14.3 |
From June 2026 to August 2026 the practice recorded 17,044 appointments a month, or 715 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 30% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
13% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | WellBN | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 715 | 521 | 510 |
| Face to face | 35% | 58% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%) and a learning disability (0.7% against 0.6%). It has a lower share for dementia (0.2% against 0.8%), osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 8.2% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.9% | 74.9% |
WellBN, 18-19 Western Road, Hove, BN3 1AE. Phone: 01273 772020. Website: www.wellbn.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Montpelier Surgery | 0.5 km | 91% |
| Charter Medical Centre | 0.7 km | 90% |
| The Seven Dials Medical Centre | 0.8 km | 92% |
| Brighton Station Health Centre | 1.1 km | 70% |
| Ship Street Surgery | 1.1 km | 90% |
- Charter Medical Centre (90% overall experience good)
- Trinity Medical Centre (93% overall experience good)
How do patients rate WellBN?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of WellBN as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at WellBN?
23,832 patients were registered in September 2026, down 5.1% on a year earlier.
What is WellBN's CQC rating?
Good overall, published in July 2023.
How many GPs does WellBN have?
14.3 full-time-equivalent qualified GPs (24 qualified GPs by headcount), which is 1,672 patients per GP against 2,171 across England.
Are appointments at WellBN face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is WellBN's phone number?
01273 772020.