Charter Medical Centre, Hove: patient reviews and CQC rating
Charter Medical Centre is a GP practice in Hove with 31,978 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 17.5 full-time-equivalent qualified GPs, or 1,832 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charter Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 5 practices in Hove with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (93%). 109 patients answered the survey (response rate 23%).
| Survey question | Charter Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 90% | 78% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 278 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charter Medical Centre is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
31,978 patients were registered at Charter Medical Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 17.5 full-time-equivalent qualified GPs, there are 1,832 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.8 nurses and 11.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.3 | 13.2 |
| August 2024 | 13.2 | 15.1 |
| August 2025 | 12.5 | 12.5 |
| August 2026 | 17.5 | 21.5 |
From June 2026 to August 2026 the practice recorded 10,213 appointments a month, or 319 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Charter Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 319 | 521 | 510 |
| Face to face | 87% | 58% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.2% | 14.3% |
| High blood pressure | All ages | 9.0% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Charter Medical Centre, The Charter Medical Centre, 88 Davigdor Road, Hove, BN3 1RF. Phone: 01273 770555. Website: www.chartermedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Seven Dials Medical Centre | 0.7 km | 92% |
| WellBN | 0.7 km | 68% |
| Montpelier Surgery | 0.7 km | 91% |
| The Stanford Medical Centre | 1.0 km | 82% |
| Beaconsfield Medical Practice | 1.0 km | 87% |
- Trinity Medical Centre (93% overall experience good)
- WellBN (68% overall experience good)
How do patients rate Charter Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Charter Medical Centre as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Charter Medical Centre?
31,978 patients were registered in September 2026, up 0.3% on a year earlier.
What is Charter Medical Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does Charter Medical Centre have?
17.5 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,832 patients per GP against 2,171 across England.
Are appointments at Charter Medical Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charter Medical Centre's phone number?
01273 770555.