Greensward Surgery, Hockley: patient reviews and CQC rating
Greensward Surgery is a GP practice in Hockley with 6,544 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 3.8 full-time-equivalent qualified GPs, or 1,716 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greensward Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
75% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 109 patients answered the survey (response rate 32%).
| Survey question | Greensward Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 86% | 74% | 77% |
| Easy to contact by phone | 75% | 50% | 57% |
| Easy to contact via the website | 58% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 88% | 70% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greensward Surgery is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,544 patients were registered at Greensward Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,716 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.0 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.6 |
| August 2024 | 3.4 | 6.6 |
| August 2025 | 3.4 | 6.4 |
| August 2026 | 3.8 | 6.6 |
From June 2026 to August 2026 the practice recorded 2,827 appointments a month, or 432 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 37% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Greensward Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 480 | 510 |
| Face to face | 76% | 69% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.2% against 4.6%), atrial fibrillation (3.2% against 2.2%) and stroke or TIA (2.6% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), serious mental illness (0.6% against 1.0%) and depression (10.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 89.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 87.4% | 74.9% |
Greensward Surgery, Greensward Lane, Hockley, SS5 5HQ. Phone: 01702 202353. Website: www.greenswardsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mahmud & Partners | 1.1 km | 71% |
| Ashingdon Medical Centre | 1.7 km | 89% |
| The Practice Leecon Way & Hawkwell | 2.9 km | 85% |
| Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe | 3.8 km | 81% |
| Dr H W Ng & Partner | 4.0 km | 91% |
- Conner and Partners (94% overall experience good)
- Dr Andra Jayaweera (76% overall experience good)
- Dr Mahmud & Partners (71% overall experience good)
- Dr. C.P.M. Lewis & Partners (77% overall experience good)
- Ramanathan Surgery (61% overall experience good)
How do patients rate Greensward Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Greensward Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Greensward Surgery?
6,544 patients were registered in September 2026, up 1.9% on a year earlier.
What is Greensward Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Greensward Surgery have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,716 patients per GP against 2,171 across England.
Are appointments at Greensward Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greensward Surgery's phone number?
01702 202353.