Dr Mahmud & Partners, Rayleigh: patient reviews and CQC rating
Dr Mahmud & Partners is a GP practice in Rayleigh with 13,797 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 4.3 full-time-equivalent qualified GPs, or 3,234 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Mahmud & Partners
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in Rayleigh with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (75%). 125 patients answered the survey (response rate 34%).
| Survey question | Dr Mahmud & Partners | Essex | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 26% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 38% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 69% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 79% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Dr Mahmud & Partners is Good, published in September 2017. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
13,797 patients were registered at Dr Mahmud & Partners in September 2026, down 3.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 3,234 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.9 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 9.5 |
| August 2024 | 7.3 | 8.3 |
| August 2025 | 7.3 | 9.8 |
| August 2026 | 4.3 | 6.6 |
From June 2026 to August 2026 the practice recorded 6,960 appointments a month, or 504 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Mahmud & Partners | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 480 | 510 |
| Face to face | 79% | 69% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), heart failure (1.4% against 1.1%) and high blood pressure (18.9% against 15.2%). It has a lower share for osteoporosis (0.3% against 1.2%), depression (6.6% against 14.3%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Dr Mahmud & Partners, Burley House, 15 High Street, Rayleigh, SS6 7DY. Phone: 01268 774477. Website: www.churchviewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greensward Surgery | 1.1 km | 86% |
| Ashingdon Medical Centre | 2.3 km | 89% |
| The Practice Leecon Way & Hawkwell | 3.2 km | 85% |
| Dr H W Ng & Partner | 3.4 km | 91% |
| Dr Andra Jayaweera | 3.6 km | 76% |
- Conner and Partners (94% overall experience good)
- Dr Andra Jayaweera (76% overall experience good)
- Dr. C.P.M. Lewis & Partners (77% overall experience good)
- Greensward Surgery (86% overall experience good)
- Ramanathan Surgery (61% overall experience good)
How do patients rate Dr Mahmud & Partners?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Dr Mahmud & Partners as good, against 77% across England. 26% found it easy to get through by phone.
How many patients are registered at Dr Mahmud & Partners?
13,797 patients were registered in September 2026, down 3.6% on a year earlier.
What is Dr Mahmud & Partners's CQC rating?
Good overall, published in September 2017.
How many GPs does Dr Mahmud & Partners have?
4.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,234 patients per GP against 2,171 across England.
Are appointments at Dr Mahmud & Partners face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Mahmud & Partners's phone number?
01268 774477.