Conner and Partners, Hockley: patient reviews and CQC rating
Conner and Partners is a GP practice in Hockley with 7,987 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.1 full-time-equivalent qualified GPs, or 1,926 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Conner and Partners
Its best result against England is the share who said the wait for their last appointment was about right: 91%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, against 54% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
74% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (77%). 100 patients answered the survey (response rate 33%).
| Survey question | Conner and Partners | Essex | England |
|---|---|---|---|
| Overall experience good | 94% | 74% | 77% |
| Easy to contact by phone | 74% | 50% | 57% |
| Easy to contact via the website | 50% | 56% | 58% |
| Easy to contact via the NHS App | 40% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 81% | 70% | 73% |
| Wait for appointment about right | 91% | 70% | 69% |
| Listened to well | 97% | 84% | 87% |
| Treated with care and concern | 95% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 280 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Conner and Partners is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,987 patients were registered at Conner and Partners in September 2026, up 2.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,926 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 1.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 4.1 | 6.3 |
| August 2025 | 4.1 | 6.9 |
| August 2026 | 4.1 | 8.0 |
From June 2026 to August 2026 the practice recorded 3,081 appointments a month, or 386 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Conner and Partners | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 480 | 510 |
| Face to face | 97% | 69% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%), high blood pressure (21.9% against 15.2%) and COPD (2.7% against 1.9%). It has a lower share for a learning disability (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Conner and Partners, Riverside Medical Centre, 175 Ferry Road, Hullbridge, Hockley, SS5 6JH. Phone: 01702 230555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Andra Jayaweera | 2.4 km | 76% |
| Kingsway Surgery | 3.3 km | 75% |
| Ramanathan Surgery | 3.6 km | 61% |
| Dr Mahmud & Partners | 4.0 km | 71% |
| Greensward Surgery | 4.3 km | 86% |
- Dr Andra Jayaweera (76% overall experience good)
- Dr Mahmud & Partners (71% overall experience good)
- Dr. C.P.M. Lewis & Partners (77% overall experience good)
- Greensward Surgery (86% overall experience good)
- Ramanathan Surgery (61% overall experience good)
How do patients rate Conner and Partners?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Conner and Partners as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Conner and Partners?
7,987 patients were registered in September 2026, up 2.0% on a year earlier.
What is Conner and Partners's CQC rating?
Good overall, published in May 2017.
How many GPs does Conner and Partners have?
4.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,926 patients per GP against 2,171 across England.
Are appointments at Conner and Partners face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Conner and Partners's phone number?
01702 230555.