Kingsway Surgery, Chelmsford: patient reviews and CQC rating
Kingsway Surgery is a GP practice in Chelmsford with 13,674 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 4.4 full-time-equivalent qualified GPs, or 3,115 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsway Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 15 practices in Chelmsford with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (76%). 104 patients answered the survey (response rate 29%).
| Survey question | Kingsway Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 40% | 50% | 57% |
| Easy to contact via the website | 38% | 56% | 58% |
| Easy to contact via the NHS App | 33% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 71% | 70% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 89% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 67% of 695 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingsway Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (December 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
13,674 patients were registered at Kingsway Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 3,115 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 5.4 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.8 | 4.8 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 5,352 appointments a month, or 391 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Kingsway Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 480 | 510 |
| Face to face | 93% | 69% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 10% | 5% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 7.5% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Kingsway Surgery, Crouch Vale Medical Centre, Burnham Road, South Woodham Ferrers, Chelmsford, CM3 5QP. Phone: 01245 321391.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Conner and Partners | 3.3 km | 94% |
| Greenwood and Wyncroft Surgery | 4.7 km | 83% |
| Dr Andra Jayaweera | 5.6 km | 76% |
| Ramanathan Surgery | 6.7 km | 61% |
| Greensward Surgery | 6.7 km | 86% |
- Greenwood and Wyncroft Surgery (83% overall experience good)
- The Burnham Surgery (81% overall experience good)
- The Trinity Medical Practice (79% overall experience good)
- Tillingham Medical Centre (83% overall experience good)
- William Fisher Medical Centre (91% overall experience good)
How do patients rate Kingsway Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Kingsway Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Kingsway Surgery?
13,674 patients were registered in September 2026, down 0.5% on a year earlier.
What is Kingsway Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Kingsway Surgery have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,115 patients per GP against 2,171 across England.
Are appointments at Kingsway Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsway Surgery's phone number?
01245 321391.