Whitley House, Chelmsford: patient reviews and CQC rating
Whitley House is a GP practice in Chelmsford with 14,564 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 6.7 full-time-equivalent qualified GPs, or 2,185 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitley House
Its best result against England is the share who described their last contact with the practice as good: 89%, above the England figure of 73%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 15 practices in Chelmsford with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 117 patients answered the survey (response rate 29%).
| Survey question | Whitley House | Essex | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 65% | 50% | 57% |
| Easy to contact via the website | 67% | 56% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 89% | 70% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 94% | 84% | 87% |
| Treated with care and concern | 93% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Whitley House is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,564 patients were registered at Whitley House in September 2026, down 2.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,185 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 1.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 13.9 |
| August 2024 | 6.7 | 14.1 |
| August 2025 | 6.7 | 13.9 |
| August 2026 | 6.7 | 12.4 |
From June 2026 to August 2026 the practice recorded 7,106 appointments a month, or 488 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 59% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Whitley House | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 480 | 510 |
| Face to face | 57% | 69% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.9% against 4.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), osteoporosis (0.7% against 1.2%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Whitley House, Crompton Building, Writtle Road, Chelmsford, CM1 3RW. Phone: 01245 347539. Website: www.whitleyhouse.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beauchamp House Surgery | 1.5 km | 77% |
| Sutherland Lodge Surgery | 1.9 km | 49% |
| Rivermead Gate Medical Centre | 2.0 km | 68% |
| The Writtle Surgery | 2.1 km | 66% |
| Tennyson House Surgery | 2.6 km | 75% |
- Baddow Village Surgery (84% overall experience good)
- Beauchamp House Surgery (77% overall experience good)
- Stock Surgery (91% overall experience good)
How do patients rate Whitley House?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Whitley House as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Whitley House?
14,564 patients were registered in September 2026, down 2.2% on a year earlier.
What is Whitley House's CQC rating?
Good overall, published in May 2016.
How many GPs does Whitley House have?
6.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,185 patients per GP against 2,171 across England.
Are appointments at Whitley House face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitley House's phone number?
01245 347539.