Baddow Village Surgery, Chelmsford: patient reviews and CQC rating
Baddow Village Surgery is a GP practice in Chelmsford with 13,492 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 10.1 full-time-equivalent qualified GPs, or 1,331 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Baddow Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 15 practices in Chelmsford with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (91%). 98 patients answered the survey (response rate 37%).
| Survey question | Baddow Village Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 72% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 94% | 84% | 87% |
| Treated with care and concern | 91% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Baddow Village Surgery is Good, published in December 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,492 patients were registered at Baddow Village Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 10.1 full-time-equivalent qualified GPs, there are 1,331 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.8 | 11.9 |
| August 2024 | 9.8 | 11.9 |
| August 2025 | 10.1 | 12.1 |
| August 2026 | 10.1 | 13.1 |
From June 2026 to August 2026 the practice recorded 5,648 appointments a month, or 419 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 26% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Baddow Village Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 480 | 510 |
| Face to face | 89% | 69% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.5% against 1.9%), atrial fibrillation (2.9% against 2.2%) and high blood pressure (19.1% against 15.2%). It has a lower share for a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.0% | 74.9% |
Baddow Village Surgery, Longmead Avenue, Great Baddow, Chelmsford, CM2 7EZ. Phone: 01245 473251. Website: www.baddowvillagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sutherland Lodge Surgery | 1.6 km | 49% |
| Chelmer Village Surgery | 1.8 km | 66% |
| Beauchamp House Surgery | 2.2 km | 77% |
| Rivermead Gate Medical Centre | 3.2 km | 68% |
| Whitley House | 3.4 km | 90% |
- Beauchamp House Surgery (77% overall experience good)
- Stock Surgery (91% overall experience good)
- Whitley House (90% overall experience good)
How do patients rate Baddow Village Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Baddow Village Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Baddow Village Surgery?
13,492 patients were registered in September 2026, down 3.6% on a year earlier.
What is Baddow Village Surgery's CQC rating?
Good overall, published in December 2015.
How many GPs does Baddow Village Surgery have?
10.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,331 patients per GP against 2,171 across England.
Are appointments at Baddow Village Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Baddow Village Surgery's phone number?
01245 473251.