Chelmer Village Surgery, Chelmsford: patient reviews and CQC rating
Chelmer Village Surgery is a GP practice in Chelmsford with 5,071 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 1.8 full-time-equivalent qualified GPs, or 2,817 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chelmer Village Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 13th of the 15 practices in Chelmsford with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (63%). 89 patients answered the survey (response rate 24%).
| Survey question | Chelmer Village Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 63% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Chelmer Village Surgery is Good, published in October 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,071 patients were registered at Chelmer Village Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,817 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.4 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,498 appointments a month, or 493 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 37% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chelmer Village Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 480 | 510 |
| Face to face | 82% | 69% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Chelmer Village Surgery, Ashton Place, Chelmsford, CM2 6ST. Phone: 01245 467759.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Chelmsford NHS Healthcare Centre | 1.8 km | 86% |
| Baddow Village Surgery | 1.8 km | 84% |
| Sutherland Lodge Surgery | 1.9 km | 49% |
| Beauchamp House Surgery | 2.1 km | 77% |
| Rivermead Gate Medical Centre | 2.3 km | 68% |
- North Chelmsford NHS Healthcare Centre (86% overall experience good)
- Rivermead Gate Medical Centre (68% overall experience good)
- Sutherland Lodge Surgery (49% overall experience good)
How do patients rate Chelmer Village Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Chelmer Village Surgery as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Chelmer Village Surgery?
5,071 patients were registered in September 2026, down 2.1% on a year earlier.
What is Chelmer Village Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does Chelmer Village Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,817 patients per GP against 2,171 across England.
Are appointments at Chelmer Village Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chelmer Village Surgery's phone number?
01245 467759.