North Chelmsford NHS Healthcare Centre, Chelmsford: patient reviews and CQC rating
North Chelmsford NHS Healthcare Centre is a GP practice in Chelmsford with 19,247 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 4.3 full-time-equivalent qualified GPs, or 4,450 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Chelmsford NHS Healthcare Centre
Its best result against England is the share who found it easy to contact the practice through its website: 89%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 15 practices in Chelmsford with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 103 patients answered the survey (response rate 24%).
| Survey question | North Chelmsford NHS Healthcare Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 86% | 74% | 77% |
| Easy to contact by phone | 73% | 50% | 57% |
| Easy to contact via the website | 89% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 91% | 70% | 69% |
| Listened to well | 93% | 84% | 87% |
| Treated with care and concern | 91% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 357 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Chelmsford NHS Healthcare Centre is Good, published in August 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,247 patients were registered at North Chelmsford NHS Healthcare Centre in September 2026, up 13.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 4,450 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 4.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 5,622 appointments a month, or 292 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | North Chelmsford NHS Healthcare Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 292 | 480 | 510 |
| Face to face | 80% | 69% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.5% against 1.9%), heart failure (0.3% against 1.1%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.9% | 14.3% |
| High blood pressure | All ages | 7.0% | 15.2% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
North Chelmsford NHS Healthcare Centre, Sainsburys Store, 2 White Hart Lane, Springfield, Chelmsford, CM2 5EF. Phone: 0300 123 3366. Website: www.nchc.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chelmer Village Surgery | 1.8 km | 66% |
| Sidney House Surgery | 2.5 km | 78% |
| Rivermead Gate Medical Centre | 2.8 km | 68% |
| Beauchamp House Surgery | 3.3 km | 77% |
| Sutherland Lodge Surgery | 3.4 km | 49% |
- Chelmer Village Surgery (66% overall experience good)
- Rivermead Gate Medical Centre (68% overall experience good)
- Sutherland Lodge Surgery (49% overall experience good)
How do patients rate North Chelmsford NHS Healthcare Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of North Chelmsford NHS Healthcare Centre as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at North Chelmsford NHS Healthcare Centre?
19,247 patients were registered in September 2026, up 13.9% on a year earlier.
What is North Chelmsford NHS Healthcare Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does North Chelmsford NHS Healthcare Centre have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,450 patients per GP against 2,171 across England.
Are appointments at North Chelmsford NHS Healthcare Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Chelmsford NHS Healthcare Centre's phone number?
0300 123 3366.