Sidney House Surgery, Chelmsford: patient reviews and CQC rating
Sidney House Surgery is a GP practice in Chelmsford with 11,387 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 6.1 full-time-equivalent qualified GPs, or 1,853 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sidney House Surgery
Its best result against England is the share who said their needs were met at their last appointment: 96%, above the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 15 practices in Chelmsford with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 106 patients answered the survey (response rate 33%).
| Survey question | Sidney House Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 38% | 50% | 57% |
| Easy to contact via the website | 56% | 56% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 91% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 377 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sidney House Surgery is Good, published in April 2019. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,387 patients were registered at Sidney House Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,853 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 3.3 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 8.5 |
| August 2024 | 6.3 | 6.3 |
| August 2025 | 6.3 | 6.9 |
| August 2026 | 6.1 | 8.7 |
From June 2026 to August 2026 the practice recorded 5,036 appointments a month, or 442 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 37% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Sidney House Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 480 | 510 |
| Face to face | 68% | 69% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), stroke or TIA (2.5% against 1.9%) and cancer (4.7% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Sidney House Surgery, Sidney House, Strutt Close, Hatfield Peverel, Chelmsford, CM3 2HB. Phone: 01245 380324. Website: www.sidneyhouseandthelaurels.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Chelmsford NHS Healthcare Centre | 2.5 km | 86% |
| Chelmer Village Surgery | 3.7 km | 66% |
| Baddow Village Surgery | 5.2 km | 84% |
| Rivermead Gate Medical Centre | 5.3 km | 68% |
| Danbury Medical Centre | 5.5 km | 50% |
- Danbury Medical Centre (50% overall experience good)
- Douglas Grove Surgery (60% overall experience good)
- Little Waltham & Great Notley Surgeries (85% overall experience good)
How do patients rate Sidney House Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Sidney House Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Sidney House Surgery?
11,387 patients were registered in September 2026, down 0.7% on a year earlier.
What is Sidney House Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does Sidney House Surgery have?
6.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,853 patients per GP against 2,171 across England.
Are appointments at Sidney House Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sidney House Surgery's phone number?
01245 380324.