Douglas Grove Surgery, Witham: patient reviews and CQC rating
Douglas Grove Surgery is a GP practice in Witham with 6,340 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 2.0 full-time-equivalent qualified GPs, or 3,170 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Douglas Grove Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who said they were treated with care and concern: 69%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 5 practices in Witham with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (68%). 108 patients answered the survey (response rate 23%).
| Survey question | Douglas Grove Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 60% | 74% | 77% |
| Easy to contact by phone | 47% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 68% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 74% | 84% | 87% |
| Treated with care and concern | 69% | 83% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for Douglas Grove Surgery is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,340 patients were registered at Douglas Grove Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,170 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.9 |
| August 2024 | 2.0 | 3.5 |
| August 2025 | 2.0 | 4.1 |
| August 2026 | 2.0 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,888 appointments a month, or 456 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 31% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Douglas Grove Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 480 | 510 |
| Face to face | 86% | 69% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), depression (20.8% against 14.3%) and asthma (8.8% against 6.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| COPD | All ages | 2.2% | 1.9% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Douglas Grove Surgery, Douglas Grove, Witham, CM8 1TE. Phone: 01376 512827.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Collingwood Road Surgery | 1.1 km | 47% |
| Dr Wright & Partners | 1.2 km | 68% |
| Witham Health Centre | 1.4 km | 60% |
| Silver End Surgery | 4.9 km | 42% |
| Kelvedon & Feering Health Centre | 6.3 km | 77% |
- Danbury Medical Centre (50% overall experience good)
- Little Waltham & Great Notley Surgeries (85% overall experience good)
- Sidney House Surgery (78% overall experience good)
How do patients rate Douglas Grove Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Douglas Grove Surgery as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Douglas Grove Surgery?
6,340 patients were registered in September 2026, down 1.2% on a year earlier.
What is Douglas Grove Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Douglas Grove Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,170 patients per GP against 2,171 across England.
Are appointments at Douglas Grove Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Douglas Grove Surgery's phone number?
01376 512827.