Silver End Surgery, Witham: patient reviews and CQC rating
Silver End Surgery is a GP practice in Witham with 5,122 registered patients (September 2026). In the 2026 GP Patient Survey, 42% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 1.2 full-time-equivalent qualified GPs, or 4,116 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Silver End Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 80%, below the England figure of 90%. Its weakest is the share who described their last contact with the practice as good: 38%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 5th of the 5 practices in Witham with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (46%). 167 patients answered the survey (response rate 26%).
| Survey question | Silver End Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 42% | 74% | 77% |
| Easy to contact by phone | 29% | 50% | 57% |
| Easy to contact via the website | 34% | 56% | 58% |
| Easy to contact via the NHS App | 32% | 51% | 54% |
| Reception team helpful | 61% | 83% | 85% |
| Last contact good | 38% | 70% | 73% |
| Wait for appointment about right | 38% | 70% | 69% |
| Listened to well | 70% | 84% | 87% |
| Treated with care and concern | 66% | 83% | 86% |
| Confidence and trust in the clinician | 73% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 104 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Silver End Surgery is Good, published in July 2019. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
5,122 patients were registered at Silver End Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 4,116 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 0.8 | 0.8 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 3,165 appointments a month, or 618 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 44% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Silver End Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 618 | 480 | 510 |
| Face to face | 56% | 69% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 12% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for heart failure (0.5% against 1.1%), atrial fibrillation (1.5% against 2.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Silver End Surgery, Broadway, Silver End, Witham, CM8 3RQ. Phone: 01376 583387.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Douglas Grove Surgery | 4.9 km | 60% |
| Collingwood Road Surgery | 4.9 km | 47% |
| The Coggeshall Surgery | 5.2 km | 94% |
| Witham Health Centre | 5.3 km | 60% |
| Kelvedon & Feering Health Centre | 5.3 km | 77% |
How do patients rate Silver End Surgery?
In the 2026 GP Patient Survey, 42% of patients described their overall experience of Silver End Surgery as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Silver End Surgery?
5,122 patients were registered in September 2026, up 1.8% on a year earlier.
What is Silver End Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does Silver End Surgery have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,116 patients per GP against 2,171 across England.
Are appointments at Silver End Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Silver End Surgery's phone number?
01376 583387.