Little Waltham & Great Notley Surgeries, Chelmsford: patient reviews and CQC rating
Little Waltham & Great Notley Surgeries is a GP practice in Chelmsford with 20,971 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 11.0 full-time-equivalent qualified GPs, or 1,905 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Little Waltham & Great Notley Surgeries
Its best result against England is the share who described their overall experience of the practice as good: 85%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 15 practices in Chelmsford with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (87%). 87 patients answered the survey (response rate 31%).
| Survey question | Little Waltham & Great Notley Surgeries | Essex | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 39% | 50% | 57% |
| Easy to contact via the website | 57% | 56% | 58% |
| Easy to contact via the NHS App | 40% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 87% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 432 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Little Waltham & Great Notley Surgeries is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,971 patients were registered at Little Waltham & Great Notley Surgeries in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 11.0 full-time-equivalent qualified GPs, there are 1,905 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 6.9 nurses and 10.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.2 | 13.4 |
| August 2024 | 10.6 | 13.4 |
| August 2025 | 11.1 | 14.1 |
| August 2026 | 11.0 | 12.9 |
From June 2026 to August 2026 the practice recorded 8,310 appointments a month, or 396 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Little Waltham & Great Notley Surgeries | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 480 | 510 |
| Face to face | 80% | 69% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
Little Waltham & Great Notley Surgeries, 30 Brook Hill, Little Waltham, Chelmsford, CM3 3LL. Phone: 01245 360253. Website: www.littlewalthamsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tennyson House Surgery | 4.4 km | 75% |
| North Chelmsford NHS Healthcare Centre | 4.7 km | 86% |
| Rivermead Gate Medical Centre | 5.2 km | 68% |
| Sidney House Surgery | 5.6 km | 78% |
| Chelmer Village Surgery | 6.1 km | 66% |
- Danbury Medical Centre (50% overall experience good)
- Douglas Grove Surgery (60% overall experience good)
- Sidney House Surgery (78% overall experience good)
How do patients rate Little Waltham & Great Notley Surgeries?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Little Waltham & Great Notley Surgeries as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Little Waltham & Great Notley Surgeries?
20,971 patients were registered in September 2026, down 0.3% on a year earlier.
What is Little Waltham & Great Notley Surgeries's CQC rating?
Good overall, published in December 2016.
How many GPs does Little Waltham & Great Notley Surgeries have?
11.0 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,905 patients per GP against 2,171 across England.
Are appointments at Little Waltham & Great Notley Surgeries face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Little Waltham & Great Notley Surgeries's phone number?
01245 360253.