William Fisher Medical Centre, Southminster: patient reviews and CQC rating
William Fisher Medical Centre is a GP practice in Southminster with 6,038 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.2 full-time-equivalent qualified GPs, or 1,911 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about William Fisher Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (90%). 110 patients answered the survey (response rate 34%).
| Survey question | William Fisher Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 91% | 74% | 77% |
| Easy to contact by phone | 78% | 50% | 57% |
| Easy to contact via the website | 62% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 91% | 70% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 95% | 84% | 87% |
| Treated with care and concern | 92% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for William Fisher Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,038 patients were registered at William Fisher Medical Centre in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,911 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.8 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,266 appointments a month, or 541 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | William Fisher Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 480 | 510 |
| Face to face | 95% | 69% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
William Fisher Medical Centre, High Street, Southminster, CM0 7AY. Phone: 01621 772360. Website: www.williamfishermedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Burnham Surgery | 3.5 km | 81% |
| Tillingham Medical Centre | 5.1 km | 83% |
| The Trinity Medical Practice | 5.2 km | 79% |
| The Tollesbury Practice | 10.7 km | 76% |
| Ashingdon Medical Centre | 11.7 km | 89% |
- Greenwood and Wyncroft Surgery (83% overall experience good)
- Kingsway Surgery (75% overall experience good)
- The Burnham Surgery (81% overall experience good)
- The Trinity Medical Practice (79% overall experience good)
- Tillingham Medical Centre (83% overall experience good)
How do patients rate William Fisher Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of William Fisher Medical Centre as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at William Fisher Medical Centre?
6,038 patients were registered in September 2026, up 0.3% on a year earlier.
What is William Fisher Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does William Fisher Medical Centre have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,911 patients per GP against 2,171 across England.
Are appointments at William Fisher Medical Centre face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is William Fisher Medical Centre's phone number?
01621 772360.