The Tollesbury Practice, Maldon: patient reviews and CQC rating
The Tollesbury Practice is a GP practice in Maldon with 4,776 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 2.0 full-time-equivalent qualified GPs, or 2,388 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Tollesbury Practice
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, against 54% across England. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Maldon with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (87%). 92 patients answered the survey (response rate 33%).
| Survey question | The Tollesbury Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 76% | 74% | 77% |
| Easy to contact by phone | 67% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 36% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 81% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 156 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Tollesbury Practice is Good, published in April 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,776 patients were registered at The Tollesbury Practice in September 2026, up 0.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,388 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,195 appointments a month, or 460 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 41% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Tollesbury Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 480 | 510 |
| Face to face | 63% | 69% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.3% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.2% against 4.6%) and depression (8.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
The Tollesbury Practice, 25 High Street, Tollesbury, Maldon, CM9 8RG. Phone: 01621 869204. Website: www.tollesburysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mersea Island Medical Practice | 6.4 km | 91% |
| The Medical Centre | 8.0 km | 81% |
| Tillingham Medical Centre | 8.1 km | 83% |
| The Trinity Medical Practice | 9.6 km | 79% |
| William Fisher Medical Centre | 10.7 km | 91% |
- Blackwater Medical Centre (68% overall experience good)
- Collingwood Road Surgery (47% overall experience good)
- Dr Wright & Partners (68% overall experience good)
- Longfield Medical Centre (70% overall experience good)
- Witham Health Centre (60% overall experience good)
How do patients rate The Tollesbury Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Tollesbury Practice as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at The Tollesbury Practice?
4,776 patients were registered in September 2026, up 0.9% on a year earlier.
What is The Tollesbury Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does The Tollesbury Practice have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,388 patients per GP against 2,171 across England.
Are appointments at The Tollesbury Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Tollesbury Practice's phone number?
01621 869204.