Blackwater Medical Centre, Maldon: patient reviews and CQC rating
Blackwater Medical Centre is a GP practice in Maldon with 12,912 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 4.0 full-time-equivalent qualified GPs, or 3,217 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Blackwater Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 3 practices in Maldon with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (62%). 97 patients answered the survey (response rate 31%).
| Survey question | Blackwater Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 42% | 50% | 57% |
| Easy to contact via the website | 48% | 56% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 75% | 83% | 86% |
| Confidence and trust in the clinician | 80% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 276 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Blackwater Medical Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,912 patients were registered at Blackwater Medical Centre in September 2026, up 2.7% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,217 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 5.7 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 6,883 appointments a month, or 533 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 38% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Blackwater Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 480 | 510 |
| Face to face | 70% | 69% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 15% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.7% against 4.6%) and high blood pressure (18.4% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%), a learning disability (0.3% against 0.6%) and depression (10.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Blackwater Medical Centre, Princes Road, Maldon, CM9 5GP. Phone: 01621 876760. Website: www.blackwatermedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Longfield Medical Centre | 0.2 km | 70% |
| Danbury Medical Centre | 6.6 km | 50% |
| The Trinity Medical Practice | 7.3 km | 79% |
| Greenwood and Wyncroft Surgery | 7.9 km | 83% |
| Dr Wright & Partners | 8.2 km | 68% |
- Collingwood Road Surgery (47% overall experience good)
- Dr Wright & Partners (68% overall experience good)
- Longfield Medical Centre (70% overall experience good)
- The Tollesbury Practice (76% overall experience good)
- Witham Health Centre (60% overall experience good)
How do patients rate Blackwater Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Blackwater Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Blackwater Medical Centre?
12,912 patients were registered in September 2026, up 2.7% on a year earlier.
What is Blackwater Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Blackwater Medical Centre have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,217 patients per GP against 2,171 across England.
Are appointments at Blackwater Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Blackwater Medical Centre's phone number?
01621 876760.