The Burnham Surgery, Burnham-on-crouch: patient reviews and CQC rating
The Burnham Surgery is a GP practice in Burnham-on-crouch with 9,924 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 3.1 full-time-equivalent qualified GPs, or 3,236 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Burnham Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 107 responses, none of its 11 results differs from England by more than the survey's margin of error.
51% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (77%). 107 patients answered the survey (response rate 37%).
| Survey question | The Burnham Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 51% | 50% | 57% |
| Easy to contact via the website | 52% | 56% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 83% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 254 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Burnham Surgery is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,924 patients were registered at The Burnham Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,236 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 6.2 |
| August 2024 | 3.2 | 7.3 |
| August 2025 | 3.2 | 6.4 |
| August 2026 | 3.1 | 6.1 |
From June 2026 to August 2026 the practice recorded 5,275 appointments a month, or 532 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 26% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Burnham Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 532 | 480 | 510 |
| Face to face | 82% | 69% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 17% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.7% against 4.6%), atrial fibrillation (3.3% against 2.2%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
The Burnham Surgery, Foundry Lane, Burnham-on-crouch, CM0 8SJ. Phone: 01621 782054. Website: www.burnhamsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| William Fisher Medical Centre | 3.5 km | 91% |
| The Trinity Medical Practice | 7.0 km | 79% |
| Tillingham Medical Centre | 8.3 km | 83% |
| Wakering Medical Centre | 8.8 km | 77% |
| Ashingdon Medical Centre | 9.3 km | 89% |
- Greenwood and Wyncroft Surgery (83% overall experience good)
- Kingsway Surgery (75% overall experience good)
- The Trinity Medical Practice (79% overall experience good)
- Tillingham Medical Centre (83% overall experience good)
- William Fisher Medical Centre (91% overall experience good)
How do patients rate The Burnham Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Burnham Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at The Burnham Surgery?
9,924 patients were registered in September 2026, up 0.1% on a year earlier.
What is The Burnham Surgery's CQC rating?
Good overall, published in September 2022.
How many GPs does The Burnham Surgery have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,236 patients per GP against 2,171 across England.
Are appointments at The Burnham Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Burnham Surgery's phone number?
01621 782054.