Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe, Rochford: patient reviews and CQC rating
Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe is a GP practice in Rochford with 19,729 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 6.0 full-time-equivalent qualified GPs, or 3,310 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 3 practices in Rochford with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (76%). 115 patients answered the survey (response rate 25%).
| Survey question | Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 43% | 50% | 57% |
| Easy to contact via the website | 73% | 56% | 58% |
| Easy to contact via the NHS App | 34% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,729 patients were registered at Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe in September 2026, down 1.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 3,310 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 4.7 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 13.4 |
| August 2024 | 7.9 | 13.6 |
| August 2025 | 5.8 | 11.7 |
| August 2026 | 6.0 | 10.5 |
From June 2026 to August 2026 the practice recorded 6,443 appointments a month, or 327 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 42% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 480 | 510 |
| Face to face | 99% | 69% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (2.8% against 4.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe, The Puzey Family Practice, Southwell House, Back Lane, Rochford, SS4 1AY. Phone: 01702 533740. Website: www.puzeyfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Practice Leecon Way & Hawkwell | 0.9 km | 85% |
| Ashingdon Medical Centre | 2.4 km | 89% |
| Prince Avenue Surgery | 2.7 km | 83% |
| Dr H W Ng & Partner | 2.8 km | 91% |
| Dr Krishnan | 3.5 km | 73% |
- Ashingdon Medical Centre (89% overall experience good)
- The Practice Leecon Way & Hawkwell (85% overall experience good)
- Wakering Medical Centre (77% overall experience good)
How do patients rate Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe?
19,729 patients were registered in September 2026, down 1.9% on a year earlier.
What is Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe's CQC rating?
Good overall, published in May 2016.
How many GPs does Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe have?
6.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,310 patients per GP against 2,171 across England.
Are appointments at Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Kothari, Dr Nanda,Dr Brezina,Dr Hart and Dr Metcalfe's phone number?
01702 533740.