Blackhall & Peterlee Practice, Hartlepool: patient reviews and CQC rating
Blackhall & Peterlee Practice is a GP practice in Hartlepool with 10,254 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.9 full-time-equivalent qualified GPs, or 2,090 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Blackhall & Peterlee Practice
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 12 practices in Hartlepool with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (80%). 101 patients answered the survey (response rate 25%).
| Survey question | Blackhall & Peterlee Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 59% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 83% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Blackhall & Peterlee Practice is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,254 patients were registered at Blackhall & Peterlee Practice in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,090 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.6 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 9.0 |
| August 2024 | 6.0 | 10.2 |
| August 2025 | 6.0 | 10.1 |
| August 2026 | 4.9 | 12.2 |
From June 2026 to August 2026 the practice recorded 5,875 appointments a month, or 573 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Blackhall & Peterlee Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 573 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), palliative or supportive care needs (1.3% against 0.6%) and heart failure (2.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 40.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.6 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.1% | 14.3% |
| High blood pressure | All ages | 24.1% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Coronary heart disease | All ages | 5.9% | 3.0% |
| Cancer | All ages | 4.8% | 3.8% |
| COPD | All ages | 4.5% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Blackhall & Peterlee Practice, Blackhall Community Health Centre, Hesleden Road, Blackhall, Hartlepool, TS27 4LQ. Phone: 0191 586 4331. Website: www.blackhallandpeterleepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Horden Group Practice | 2.4 km | 96% |
| Easington & Peterlee Medical Practice | 2.9 km | 71% |
| Dr Abbas Awad, Dr Bose Mohan, Dr Fazal Omer | 6.0 km | 77% |
| East Durham Medical Group | 6.2 km | 83% |
| Wingate Medical Practice | 6.2 km | 90% |
- Easington & Peterlee Medical Practice (71% overall experience good)
- Horden Group Practice (96% overall experience good)
How do patients rate Blackhall & Peterlee Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Blackhall & Peterlee Practice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Blackhall & Peterlee Practice?
10,254 patients were registered in September 2026, down 0.0% on a year earlier.
What is Blackhall & Peterlee Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Blackhall & Peterlee Practice have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,090 patients per GP against 2,171 across England.
Are appointments at Blackhall & Peterlee Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Blackhall & Peterlee Practice's phone number?
0191 586 4331.