The Northolme Practice, Halifax: patient reviews and CQC rating
The Northolme Practice is a GP practice in Halifax with 16,543 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 6.8 full-time-equivalent qualified GPs, or 2,433 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Northolme Practice
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 10 practices in Halifax with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 100 patients answered the survey (response rate 33%).
| Survey question | The Northolme Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 54% | 53% | 57% |
| Easy to contact via the website | 60% | 54% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 563 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Northolme Practice is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,543 patients were registered at The Northolme Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,433 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 5.7 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 10.3 |
| August 2024 | 6.0 | 10.9 |
| August 2025 | 6.0 | 12.1 |
| August 2026 | 6.8 | 11.8 |
From June 2026 to August 2026 the practice recorded 9,765 appointments a month, or 590 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Northolme Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 590 | 579 | 510 |
| Face to face | 44% | 66% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%), cancer (5.4% against 3.8%) and heart failure (1.4% against 1.1%). It has a lower share for serious mental illness (0.7% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.3% | 74.9% |
The Northolme Practice, Kos Clinic, 4 Roydlands Street, Hipperholme, Halifax, HX3 8AF. Phone: 01422 205154. Website: www.thenortholmepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rydings Hall Surgery | 3.1 km | 77% |
| Church Lane Surgery | 3.1 km | 72% |
| LONGROYDE SURGERY | 3.7 km | 98% |
| Lister Lane Surgery | 3.7 km | 63% |
| Woodside Surgery | 3.9 km | 67% |
- Church Lane Surgery (72% overall experience good)
- LONGROYDE SURGERY (98% overall experience good)
- Rastrick Health Centre (93% overall experience good)
- Rydings Hall Surgery (77% overall experience good)
How do patients rate The Northolme Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Northolme Practice as good, above the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at The Northolme Practice?
16,543 patients were registered in September 2026, up 1.1% on a year earlier.
What is The Northolme Practice's CQC rating?
Good overall, published in January 2020.
How many GPs does The Northolme Practice have?
6.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,433 patients per GP against 2,171 across England.
Are appointments at The Northolme Practice face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Northolme Practice's phone number?
01422 205154.