Lister Lane Surgery, Halifax: patient reviews and CQC rating
Lister Lane Surgery is a GP practice in Halifax with 8,588 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 2.3 full-time-equivalent qualified GPs, or 3,702 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lister Lane Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 88%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 8th of the 10 practices in Halifax with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (70%). 145 patients answered the survey (response rate 16%).
| Survey question | Lister Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 63% | 76% | 77% |
| Easy to contact by phone | 43% | 53% | 57% |
| Easy to contact via the website | 36% | 54% | 58% |
| Easy to contact via the NHS App | 40% | 52% | 54% |
| Reception team helpful | 74% | 84% | 85% |
| Last contact good | 60% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 75% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lister Lane Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,588 patients were registered at Lister Lane Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,702 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.8 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.3 | 3.2 |
From June 2026 to August 2026 the practice recorded 4,603 appointments a month, or 536 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 63% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lister Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 536 | 579 | 510 |
| Face to face | 63% | 66% | 63% |
| Same day as booked | 63% | 45% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.5% against 1.9%) and diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.8% against 4.6%) and cancer (1.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 47.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.9 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.9% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.6% | 74.9% |
Lister Lane Surgery, 30 Lister Lane, Halifax, HX1 5AX. Phone: 01422 353956.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Boulevard Medical Practice | 0.6 km | 72% |
| Woodside Surgery | 0.9 km | 67% |
| King Cross Practice | 1.3 km | 87% |
| Spring Hall Medical Practice | 1.8 km | 58% |
| The Plane Trees Group Practice | 2.1 km | 83% |
How do patients rate Lister Lane Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Lister Lane Surgery as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Lister Lane Surgery?
8,588 patients were registered in September 2026, down 5.3% on a year earlier.
What is Lister Lane Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Lister Lane Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,702 patients per GP against 2,171 across England.
Are appointments at Lister Lane Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lister Lane Surgery's phone number?
01422 353956.