Spring Hall Medical Practice, Halifax: patient reviews and CQC rating
Spring Hall Medical Practice is a GP practice in Halifax with 28,204 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 8.5 full-time-equivalent qualified GPs, or 3,300 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spring Hall Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 10 practices in Halifax with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (50%). 112 patients answered the survey (response rate 21%).
| Survey question | Spring Hall Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 58% | 76% | 77% |
| Easy to contact by phone | 29% | 53% | 57% |
| Easy to contact via the website | 33% | 54% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 74% | 84% | 85% |
| Last contact good | 54% | 70% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 77% of 846 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spring Hall Medical Practice is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
28,204 patients were registered at Spring Hall Medical Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 3,300 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.2 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.1 | 25.4 |
| August 2024 | 10.1 | 25.4 |
| August 2025 | 9.3 | 30.1 |
| August 2026 | 8.5 | 29.0 |
From June 2026 to August 2026 the practice recorded 12,422 appointments a month, or 440 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Spring Hall Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 579 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), diabetes (11.3% against 7.9%) and a learning disability (0.8% against 0.6%). It has a lower share for cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Cancer | All ages | 3.0% | 3.8% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.8% | 74.9% |
Spring Hall Medical Practice, 173c, Spring Hall Lane, Halifax, HX1 4JG. Phone: 01422 349501. Website: www.springhallgrouppractice.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Plane Trees Group Practice | 1.0 km | 83% |
| King Cross Practice | 1.1 km | 87% |
| The Boulevard Medical Practice | 1.7 km | 72% |
| Lister Lane Surgery | 1.8 km | 63% |
| Station Road Surgery | 1.9 km | 61% |
- King Cross Practice (87% overall experience good)
- The Boulevard Medical Practice (72% overall experience good)
How do patients rate Spring Hall Medical Practice?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Spring Hall Medical Practice as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Spring Hall Medical Practice?
28,204 patients were registered in September 2026, down 1.3% on a year earlier.
What is Spring Hall Medical Practice's CQC rating?
Good overall, published in March 2024.
How many GPs does Spring Hall Medical Practice have?
8.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 3,300 patients per GP against 2,171 across England.
Are appointments at Spring Hall Medical Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spring Hall Medical Practice's phone number?
01422 349501.