Market Cross Surgery, Grantham: patient reviews and CQC rating
Market Cross Surgery is a GP practice in Grantham with 5,083 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 1.3 full-time-equivalent qualified GPs, or 3,971 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Market Cross Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 9 practices in Grantham with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (94%). 102 patients answered the survey (response rate 34%).
| Survey question | Market Cross Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 74% | 54% | 57% |
| Easy to contact via the website | 55% | 58% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 68% | 71% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for Market Cross Surgery is Good, published in March 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,083 patients were registered at Market Cross Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,971 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 2.4 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 3,717 appointments a month, or 731 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 43% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Market Cross Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 731 | 600 | 510 |
| Face to face | 57% | 65% | 63% |
| Same day as booked | 43% | 44% | 45% |
| More than 28 days after booking | 13% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), asthma (9.1% against 6.6%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.4% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Market Cross Surgery, Bourne Road, Corby Glen, Grantham, NG33 4BB. Phone: 01476 550056. Website: www.marketcrosssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glenside Country Main Practice | 6.4 km | 84% |
| Colsterworth Medical Practice | 7.1 km | 87% |
| Dr P D Cregor & Partners | 10.0 km | 86% |
| Lakeside Healthcare at Bourne | 10.1 km | 86% |
| St Johns Medical Centre | 13.6 km | 70% |
- Colsterworth Medical Practice (87% overall experience good)
- Dr Ian Allsebrook (84% overall experience good)
- Glenside Country Main Practice (84% overall experience good)
- Long Bennington Medical Centre (85% overall experience good)
- St Johns Medical Centre (70% overall experience good)
- St Peters Hill Surgery (66% overall experience good)
- Swingbridge Surgery (76% overall experience good)
- The Welby Practice (56% overall experience good)
- Vine Street Surgery (85% overall experience good)
How do patients rate Market Cross Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Market Cross Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Market Cross Surgery?
5,083 patients were registered in September 2026, down 3.6% on a year earlier.
What is Market Cross Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does Market Cross Surgery have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,971 patients per GP against 2,171 across England.
Are appointments at Market Cross Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Market Cross Surgery's phone number?
01476 550056.