Lakeside Healthcare at Bourne, Bourne: patient reviews and CQC rating
Lakeside Healthcare at Bourne is a GP practice in Bourne with 12,639 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 6.4 full-time-equivalent qualified GPs, or 1,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Healthcare at Bourne
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who described their last contact with the practice as good: 68%, against 73% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 100 patients answered the survey (response rate 28%).
| Survey question | Lakeside Healthcare at Bourne | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 86% | 74% | 77% |
| Easy to contact by phone | 68% | 54% | 57% |
| Easy to contact via the website | 76% | 58% | 58% |
| Easy to contact via the NHS App | 64% | 53% | 54% |
| Reception team helpful | 92% | 85% | 85% |
| Last contact good | 68% | 71% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 167 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lakeside Healthcare at Bourne is Good, published in August 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,639 patients were registered at Lakeside Healthcare at Bourne in September 2026, up 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,981 patients per GP, close to the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 6.9 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 10.1 |
| August 2024 | 6.8 | 8.9 |
| August 2025 | 5.9 | 7.0 |
| August 2026 | 6.4 | 8.3 |
From June 2026 to August 2026 the practice recorded 14,702 appointments a month, or 1,163 per 1,000 registered patients (England: 510). 24% were face to face (England: 63%). 62% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Lakeside Healthcare at Bourne | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,163 | 600 | 510 |
| Face to face | 24% | 65% | 63% |
| Same day as booked | 62% | 44% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), dementia (1.3% against 0.8%) and heart failure (1.8% against 1.1%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Lakeside Healthcare at Bourne, Exeter Street, Bourne, PE10 9XR. Phone: 01778 393399. Website: www.theherewardpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr P D Cregor & Partners | 0.8 km | 86% |
| Market Cross Surgery | 10.1 km | 82% |
| The Deepings Practice | 10.4 km | 49% |
| Glenside Country Main Practice | 10.7 km | 84% |
| The Stamford Surgery | 13.8 km | 65% |
- The Stamford Surgery (65% overall experience good)
How do patients rate Lakeside Healthcare at Bourne?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Lakeside Healthcare at Bourne as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Lakeside Healthcare at Bourne?
12,639 patients were registered in September 2026, up 0.7% on a year earlier.
What is Lakeside Healthcare at Bourne's CQC rating?
Good overall, published in August 2022.
How many GPs does Lakeside Healthcare at Bourne have?
6.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,981 patients per GP against 2,171 across England.
Are appointments at Lakeside Healthcare at Bourne face to face?
24% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Healthcare at Bourne's phone number?
01778 393399.