Swingbridge Surgery, Grantham: patient reviews and CQC rating
Swingbridge Surgery is a GP practice in Grantham with 7,903 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 3.4 full-time-equivalent qualified GPs, or 2,323 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swingbridge Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 9 practices in Grantham with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (82%). 119 patients answered the survey (response rate 27%).
| Survey question | Swingbridge Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 76% | 74% | 77% |
| Easy to contact by phone | 67% | 54% | 57% |
| Easy to contact via the website | 62% | 58% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 82% | 85% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 66% | 72% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 84% | 90% | 90% |
CQC's overall rating for Swingbridge Surgery is Good, published in December 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,903 patients were registered at Swingbridge Surgery in September 2026, up 3.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,323 patients per GP, close to the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 3.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 5.7 |
| August 2024 | 2.5 | 4.6 |
| August 2025 | 3.4 | 4.5 |
| August 2026 | 3.4 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,922 appointments a month, or 370 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 24% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Swingbridge Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 600 | 510 |
| Face to face | 88% | 65% | 63% |
| Same day as booked | 24% | 44% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), osteoporosis (2.3% against 1.2%) and depression (26.0% against 14.3%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 26.0% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Swingbridge Surgery, Swingbridge Road, Grantham, NG31 7XT. Phone: 01476 571166. Website: www.swingbridgesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Johns Medical Centre | 1.8 km | 70% |
| St Peters Hill Surgery | 1.8 km | 66% |
| Vine Street Surgery | 1.9 km | 85% |
| Dr Ian Allsebrook | 3.8 km | 84% |
| The Welby Practice | 10.5 km | 56% |
- Colsterworth Medical Practice (87% overall experience good)
- Dr Ian Allsebrook (84% overall experience good)
- Glenside Country Main Practice (84% overall experience good)
- Long Bennington Medical Centre (85% overall experience good)
- Market Cross Surgery (82% overall experience good)
- St Johns Medical Centre (70% overall experience good)
- St Peters Hill Surgery (66% overall experience good)
- The Welby Practice (56% overall experience good)
- Vine Street Surgery (85% overall experience good)
How do patients rate Swingbridge Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Swingbridge Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Swingbridge Surgery?
7,903 patients were registered in September 2026, up 3.6% on a year earlier.
What is Swingbridge Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Swingbridge Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,323 patients per GP against 2,171 across England.
Are appointments at Swingbridge Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swingbridge Surgery's phone number?
01476 571166.