Vine Street Surgery, Grantham: patient reviews and CQC rating
Vine Street Surgery is a GP practice in Grantham with 10,340 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,439 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vine Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 9 practices in Grantham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 139 patients answered the survey (response rate 37%).
| Survey question | Vine Street Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 69% | 54% | 57% |
| Easy to contact via the website | 87% | 58% | 58% |
| Easy to contact via the NHS App | 72% | 53% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 86% | 72% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 190 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Vine Street Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,340 patients were registered at Vine Street Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,439 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 3.7 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 6,935 appointments a month, or 671 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 66% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Vine Street Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 671 | 600 | 510 |
| Face to face | 83% | 65% | 63% |
| Same day as booked | 66% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), osteoporosis (2.6% against 1.2%) and chronic kidney disease (8.3% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 18.3% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Vine Street Surgery, Vine House, Vine Street, Grantham, NG31 6RQ. Phone: 01476 576851. Website: www.vinemedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Peters Hill Surgery | 0.5 km | 66% |
| St Johns Medical Centre | 0.8 km | 70% |
| Dr Ian Allsebrook | 1.9 km | 84% |
| Swingbridge Surgery | 1.9 km | 76% |
| Caythorpe & Ancaster Medical Practice | 10.4 km | 87% |
- Colsterworth Medical Practice (87% overall experience good)
- Dr Ian Allsebrook (84% overall experience good)
- Glenside Country Main Practice (84% overall experience good)
- Long Bennington Medical Centre (85% overall experience good)
- Market Cross Surgery (82% overall experience good)
- St Johns Medical Centre (70% overall experience good)
- St Peters Hill Surgery (66% overall experience good)
- Swingbridge Surgery (76% overall experience good)
- The Welby Practice (56% overall experience good)
How do patients rate Vine Street Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Vine Street Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Vine Street Surgery?
10,340 patients were registered in September 2026, down 0.5% on a year earlier.
What is Vine Street Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Vine Street Surgery have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,439 patients per GP against 2,171 across England.
Are appointments at Vine Street Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vine Street Surgery's phone number?
01476 576851.