St Johns Medical Centre, Grantham: patient reviews and CQC rating
St Johns Medical Centre is a GP practice in Grantham with 12,935 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 7.1 full-time-equivalent qualified GPs, or 1,819 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Johns Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 75%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 9 practices in Grantham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (59%). 122 patients answered the survey (response rate 27%).
| Survey question | St Johns Medical Centre | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 70% | 54% | 57% |
| Easy to contact via the website | 56% | 58% | 58% |
| Easy to contact via the NHS App | 54% | 53% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 82% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Johns Medical Centre is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Inadequate (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,935 patients were registered at St Johns Medical Centre in September 2026, down 3.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,819 patients per GP, fewer than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 2.9 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 8.5 |
| August 2024 | 6.9 | 14.3 |
| August 2025 | 9.7 | 13.9 |
| August 2026 | 7.1 | 12.4 |
From June 2026 to August 2026 the practice recorded 9,288 appointments a month, or 718 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 64% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | St Johns Medical Centre | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 718 | 600 | 510 |
| Face to face | 34% | 65% | 63% |
| Same day as booked | 64% | 44% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), heart failure (2.0% against 1.1%) and depression (20.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
St Johns Medical Centre, St John's Medical Centre, 62 London Road, Grantham, NG31 6HR. Phone: 01476 348484. Website: www.stjohnsmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Peters Hill Surgery | 0.4 km | 66% |
| Vine Street Surgery | 0.8 km | 85% |
| Swingbridge Surgery | 1.8 km | 76% |
| Dr Ian Allsebrook | 2.1 km | 84% |
| Caythorpe & Ancaster Medical Practice | 10.8 km | 87% |
- Colsterworth Medical Practice (87% overall experience good)
- Dr Ian Allsebrook (84% overall experience good)
- Glenside Country Main Practice (84% overall experience good)
- Long Bennington Medical Centre (85% overall experience good)
- Market Cross Surgery (82% overall experience good)
- St Peters Hill Surgery (66% overall experience good)
- Swingbridge Surgery (76% overall experience good)
- The Welby Practice (56% overall experience good)
- Vine Street Surgery (85% overall experience good)
How do patients rate St Johns Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of St Johns Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at St Johns Medical Centre?
12,935 patients were registered in September 2026, down 3.0% on a year earlier.
What is St Johns Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does St Johns Medical Centre have?
7.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,819 patients per GP against 2,171 across England.
Are appointments at St Johns Medical Centre face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Johns Medical Centre's phone number?
01476 348484.