Heywood Family Practice, Bristol: patient reviews and CQC rating
Heywood Family Practice is a GP practice in Bristol with 6,565 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.9 full-time-equivalent qualified GPs, or 1,682 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heywood Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 65 practices in Bristol with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (98%). 104 patients answered the survey (response rate 35%).
| Survey question | Heywood Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 86% | 55% | 57% |
| Easy to contact via the website | 79% | 60% | 58% |
| Easy to contact via the NHS App | 83% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 66% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
CQC's overall rating for Heywood Family Practice is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,565 patients were registered at Heywood Family Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,682 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 2.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.6 | 4.5 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,275 appointments a month, or 651 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 46% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heywood Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 651 | 459 | 510 |
| Face to face | 78% | 65% | 63% |
| Same day as booked | 46% | 38% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), osteoporosis (2.1% against 1.2%) and stroke or TIA (3.1% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Heywood Family Practice, Lodway Gardens, Pill, Bristol, BS20 0DL. Phone: 01275 372105. Website: www.heywoodfamilypractice.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shirehampton Group Practice | 1.3 km | 83% |
| Harbourside Family Practice | 4.8 km | 85% |
| Westbury-on-Trym Primary Care Centre | 5.1 km | 86% |
| Pembroke Road Surgery | 5.2 km | 86% |
| Portishead Medical Group | 5.4 km | 81% |
- Clevedon Medical Centre (84% overall experience good)
- Harbourside Family Practice (85% overall experience good)
- Portishead Medical Group (81% overall experience good)
How do patients rate Heywood Family Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Heywood Family Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Heywood Family Practice?
6,565 patients were registered in September 2026, down 0.9% on a year earlier.
What is Heywood Family Practice's CQC rating?
Good overall, published in April 2016.
How many GPs does Heywood Family Practice have?
3.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,682 patients per GP against 2,171 across England.
Are appointments at Heywood Family Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heywood Family Practice's phone number?
01275 372105.