Portishead Medical Group, Bristol: patient reviews and CQC rating
Portishead Medical Group is a GP practice in Bristol with 17,241 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 10.9 full-time-equivalent qualified GPs, or 1,583 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Portishead Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 31st of the 65 practices in Bristol with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 108 patients answered the survey (response rate 40%).
| Survey question | Portishead Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 77% | 60% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 62% | 67% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 570 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Portishead Medical Group is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,241 patients were registered at Portishead Medical Group in September 2026, down 2.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 10.9 full-time-equivalent qualified GPs, there are 1,583 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 8.2 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.4 | 12.4 |
| August 2024 | 10.8 | 11.6 |
| August 2025 | 10.7 | 10.7 |
| August 2026 | 10.9 | 11.7 |
From June 2026 to August 2026 the practice recorded 7,010 appointments a month, or 407 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 28% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Portishead Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 407 | 459 | 510 |
| Face to face | 72% | 65% | 63% |
| Same day as booked | 28% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), atrial fibrillation (3.6% against 2.2%) and cancer (5.9% against 3.8%). It has a lower share for serious mental illness (0.5% against 1.0%), palliative or supportive care needs (0.3% against 0.6%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Portishead Medical Group, Victoria Sq, Portishead, Bristol, BS20 6AQ. Phone: 01275 841630. Website: www.pmg.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harbourside Family Practice | 0.7 km | 85% |
| Heywood Family Practice | 5.4 km | 85% |
| Tyntesfield Medical Group | 5.6 km | 90% |
| Shirehampton Group Practice | 6.3 km | 83% |
| Clevedon Medical Centre | 7.4 km | 84% |
- Clevedon Medical Centre (84% overall experience good)
- Harbourside Family Practice (85% overall experience good)
- Heywood Family Practice (85% overall experience good)
How do patients rate Portishead Medical Group?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Portishead Medical Group as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Portishead Medical Group?
17,241 patients were registered in September 2026, down 2.1% on a year earlier.
What is Portishead Medical Group's CQC rating?
Good overall, published in May 2018.
How many GPs does Portishead Medical Group have?
10.9 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,583 patients per GP against 2,171 across England.
Are appointments at Portishead Medical Group face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Portishead Medical Group's phone number?
01275 841630.