Rivington Way Surgery, Wigan: patient reviews and CQC rating
Rivington Way Surgery is a GP practice in Wigan with 3,800 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 1.9 full-time-equivalent qualified GPs, or 1,979 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rivington Way Surgery
Its result closest to England is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 27th of the 30 practices in Wigan with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (60%). 102 patients answered the survey (response rate 14%).
| Survey question | Rivington Way Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 56% | 63% | 57% |
| Easy to contact via the website | 39% | 61% | 58% |
| Easy to contact via the NHS App | 41% | 58% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 29 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rivington Way Surgery is Good, published in April 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,800 patients were registered at Rivington Way Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,979 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,380 appointments a month, or 363 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Rivington Way Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 445 | 510 |
| Face to face | 66% | 66% | 63% |
| Same day as booked | 28% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (25.7% against 14.3%) and serious mental illness (1.8% against 1.0%). It has a lower share for dementia (0.2% against 0.8%), heart failure (0.4% against 1.1%) and chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 38.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.0 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.7% | 14.3% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| COPD | All ages | 2.0% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.6% | 74.9% |
Rivington Way Surgery, Rivington Avenue, Platt Bridge, Wigan, WN2 5NG. Phone: 01942 510468. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ince Surgery | 0.0 km | 78% |
| Sullivan Way Surgery | 1.7 km | 84% |
| Dr M K Patel & Partners | 1.7 km | 79% |
| Dr Ahmad and Partners | 1.9 km | 90% |
| Platt House Surgery | 1.9 km | 91% |
- Dr Ahmad and Partners (90% overall experience good)
- Dr Tun & Partners (66% overall experience good)
- Ince Surgery (78% overall experience good)
- Pennygate Medical Centre (86% overall experience good)
- Platt House Surgery (91% overall experience good)
How do patients rate Rivington Way Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Rivington Way Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Rivington Way Surgery?
3,800 patients were registered in September 2026, down 2.1% on a year earlier.
What is Rivington Way Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does Rivington Way Surgery have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,979 patients per GP against 2,171 across England.
Are appointments at Rivington Way Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rivington Way Surgery's phone number?
01942 510468.